Guest Host Japanese

Aman


Tanggal: 1 minggu yang lalu
Kota: Ubud, Bali
Jenis kontrak: Penuh waktu
Join our team in Amandari. Presided over by a sacred stone tiger, Amandari was designed after a traditional Balinese village on the verdant lip of the Ayung River Gorge. Free-standing guest suites are reached via winding pathways, while the curving swimming pool mimics the rice paddies below. Close to the artistic centre of Ubud, this place of peace invites both reflection and the exploration of Bali’s cultural heart.

Responsibilities

  • Review arrival lists to welcome guests
  • Attend to special guests (e.g. VIPs) and answer their inquiries
  • Help prepare welcome folders with collateral (e.g. room service menus, area descriptions)
  • Provide information about amenities, area and venues and promote services
  • Anticipate guest needs and build rapport with customers
  • Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages)
  • Address customer complaints and escalate to Guest Relations Manager when needed
  • Ensure compliance with health and quality standards

Requirements

  • Fluent in English
  • Minimum of 2-year experience at Front office in a 5 Stars or luxury resort
  • Fluent in Japanese, with a certified language test (minimum N2)
  • Experience in operating OPERA system
  • Diploma in Rooms Division, Hotel Management, or other relevant fields. A bachelor's degree is desirable

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