Guest Relation Officer

Marriott International, Inc


Tanggal: 3 minggu yang lalu
Kota: Tangerang, Banten
Jenis kontrak: Penuh waktu
Additional Information
Job Number24214297
Job CategoryRooms & Guest Services Operations
LocationSheraton Jakarta Soekarno Hatta Airport, Kawasan Bandara Soekarno-Hatta, Jalan Prof Dr Ir Sedyatmo KM 02, Kota Tangerang, Banten, Indonesia, 15126
ScheduleFull Time
Located Remotely?N
Position Type Non-Management


POSITION SUMMARY


Engage hotel guests to enhance the service experience through activation of all outlet services within the lobby area (e.g., Restaurant & Bar, Front Desk, Business Center, Lounge, etc.). Respond to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers. Respond to special requests from guests with unique needs and follow up to ensure satisfaction. Gather, summarize, and provide local area knowledge to inform guests about the property and the surrounding area amenities, including special events and local activities. Contact appropriate individual or department (e.g., Bellperson, Housekeeping, Food & Beverage Server) as necessary to resolve guest call, request, or problem.


Report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested.


PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: At least 1 year of related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None


Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Cara melamar

Untuk melamar pekerjaan ini, Anda perlu otorisasi di situs web kami. Jika Anda belum memiliki akun, silakan daftar.

Posting CV

Pekerjaan serupa

Photographer

Boga Group, Tangerang, Banten
3 hari yang lalu
Menyusun moodboard serta mengajukan pembelian props foto (bila diperlukan) guna menunjang aktivitas product photoshoot.Melakukan product photoshoot dan penataan props serta alas/background foto sesuai dengan konsep yang telah ditentukanMelakukan editing dan photo correction sesuai dengan guideline masing-masing brand.Mengevaluasi secara berkala setiap hasil photoshoot guna menjadi pengembangan dan perbaikan project dalam meningkatkan brand awarenessMinimum QualificationsUsia maksimal 30 tahun,Minimal SMA/SMK, diutamakan dari jurusan...

Driver

PT Mandiri Fods Indonesia, Tangerang, Banten
Rp 5.500.000 - Rp 7.000.000 per bulan
4 hari yang lalu
Tugas & Tanggung Jawab Driver: Mengantar dan menjemput karyawan dan bos untuk dinas kerja Menjaga kebersihan kendaraan sebelum dan setelah digunakan Merawat mesin mobil, termasuk pengecekan oli dan perawatan rutin lainnya Memperbaiki kerusakan kecil pada kendaraan Berkendara sesuai aturan lalu lintas Menjaga keamanan dan kondisi barang yang dikirim Memastikan barang dikirim tepat waktu Melakukan koordinasi dengan pihak terkait untuk pengiriman...

Product Research Specialist

PT BFI Finance Indonesia Tbk, Tangerang, Banten
5 hari yang lalu
Bertanggung jawab untuk riset kondisi pasar baik di lokal, regional, atau nasional untuk menentukan potensi penjualan suatu produk atau service serta memberikan rekomendasi atas temuan dari riset yang dilakukan, Melakukan riset dan mengumpulkan data untuk mebantu perusahaan memasarkan produk atau service-nya, Mengumpulkan data demografi konsumen, referensi, kebutuhan, dan buying habits, Mengumpulkan data dan informasi menggunakan berbagai metode, seperti wawancara, kuesioner,...