Head of Operational at Depot Pilihan Rakyat

BP Consulting Group (BrandPartner) - Strategic Business Consultant


Tanggal: 21 jam yang lalu
Kota: Surabaya, East Java
Jenis kontrak: Penuh waktu
Responsibilities

  • Lead and oversee all daily operational activities to ensure DPR outlets deliver consistent, high-quality service.
  • Develop, implement, and monitor SOPs to maintain quality, cleanliness, professionalism, and guest satisfaction.
  • Conduct regular on-site visits to check service quality, facilities, staff grooming, and overall guest experience.
  • Handle and resolve operational issues, complaints, and challenges promptly.
  • Hold regular operational meetings to review performance, set targets, and act on customer feedback.
  • Drive efficiency and productivity to meet tight opening and operational timelines.

Requirements

  • Based in Surabaya, willing to travel frequently to Malang.
  • Bachelor’s degree in any field.
  • Minimum 3–5 years’ experience in F&B operations or similar industries.
  • Strong communication skills and a people-oriented mindset.
  • Detail-oriented, analytical, and highly organized problem-solver.
  • Proven track record in maintaining high operational standards in F&B.
  • Capable of managing multiple priorities under tight deadlines.
  • Experienced in people management and performance tracking.

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