Helpdesk Administrator

Offer ID: 73360

Job: Support Functions / Admin Support

Contract type: Helpdesk Administrator

Schedule: Full-Time

Country: United Kingdom

Equans is a renowned energies & services contractor and a proud member of the Bouygues global industrial group. Our expertise spans the design, construction, and maintenance of buildings and critical infrastructure worldwide.

We currently have an exciting opportunity for a Helpdesk Administrator to join our Facilities Management team based at the Prendergast Ladywell school in Lewisham. This is a permanent role working 40 hours per week, Monday to Friday, 8 hours per day from 08:00 to 17:00 / 09:00 to 18:00, Monday to Friday, shift times alternating weekly.

The Role

• Will be based at Prendergast Ladywell School in Catford, SE4
• To receive calls, log onto the FM Support System (Maximo), pass jobs through to operational staff and report back to the customer
• To support the planned maintenance programme by scheduling jobs to PDAs and updating the systems
• To advise sub-contractors regarding invoicing requirements, and to check validity of sub-contractors advice notes and invoices. Deal with invoice queries quickly and efficiently.
• To assist with correspondence, reports, tenders, presentations, etc.
• To organise meetings for the Facilities Management team and take minutes
• To provide administrative support to the team, dealing with operational support procedures and all enquiries
• Working 40 hours per week from 08:00 to 17:00 / 09:00 to 18:00, Monday to Friday, shift times alternating weekly
  
  

The Person

• First class customer service skills ideally with experience in a similar role
• Experience in Hard and Soft Facilities Management and Maximo CAFM system is desirable
• Excellent written and verbal communications skills
• Strong IT skills including Word, Excel and Outlook
• Able to deal with people at all levels with confidence
• Ability to work as part of a team
• Well organised and a can do attitude
• Successful applicants will be subject to a criminal records check (DBS) due to working alongside children
  
  

We Offer An Excellent Benefits Package Including

• Generous holiday allowance
• Company share scheme
• 2 paid volunteering days a year
• Cycle to work scheme
• Season ticket loan
• Employee assistance programme
  
  

Who are we?

EQUANS is a world leader in energy services with nearly 100,000 employees working in more than 50 countries, with an annual turnover of over 17 billion euros.  

In the UK & Ireland, EQUANS is a provider of technical, FM, regeneration and energy services – with specialist capabilities in smart buildings, green mobility, district & embedded energy and decentralised renewables.

EQUANS’ 13,500 UK & Ireland employees combine these activities to help businesses, public sector organisations and government to embrace the energy transition towards net zero, and also the digital & industrial transitions that are redesigning the way we move, work and live.

EQUANS is a Bouygues group company.

What’s next?

If this role is of interest to you, please click below to register, apply, and track your progress! A member of our Resourcing Team will review your application and be in touch.

At Equans we’re committed to delivering a culture where everyone’s voice is heard and supported. We know the value a diverse workforce creates, delivering better results for our people, customers, and stakeholders. Diversity and inclusion is at the core of what we do, should you join Equans you’ll find a welcoming and open workplace where you’re supported and encouraged to be your true self at work. You’ll also have access to our growing employee networks including WiE (Women in Equans), RISE (BAME), LGBTQI+, Working Parents, Veterans & Reservists, YPN (Young Professionals Network) and our Disability Network.

For this role, you must have evidence of the right to work in the UK. Unfortunately, we are not able to offer a re-location package with this job role.  Certain roles may require applicants to undergo a Disclosure check, as noted in the role requirements.

The EQUANS Resourcing Team supports this job advert. Agency involvement is not required. All related enquiries must come to the resourcing team not direct to EQUANS Managers.