Helpdesk Supervisor

About UOB

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values – Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

About the Department

Job Responsibilities

• Managing helpdesk team to solve incident reported in time.
• To guide user in solving problem related to aplication usage.
• To provide report to management on incident reported to helpdesk.
• To fulfill bank's regulations and directions given by division head.
• Organizing/monitoring/registering IT devices request analysis from all users, IT asset delivery, IT asset setting related to SLA and asset control and provide periodic report to SIS haed
• To receice and to solve on incident issue and to record into remedy aplication
• To monitor issue reported sent by email or by aplication from user in branches/division

Job Requirements

• Candidate has to be understand the Incident & Problem Mgt process very well

• Wiling to be standby in 24/7 when it needed, since Incidents can be happened in anytime.

• Having a strong background in ITSM, Service Recovery and have a background in Technology Banking Industry

• Good communication in English, Writing, and Listening

• Having a skill on the presentation is an additional point

Be a part of UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

Apply now and make a difference.