IT Infrastructure Officer

As an IT Infrastructure Officer, you will create and maintain a sound working environment and seek continuous improvement that promotes productivity, creativity and well-being for each of the members.

About your responsibilities for the Role

• Come up with plans to improve / upgrade IT infrastructure
• Look ahead to the future of what the workforce is going to need
• Perform in-depth analysis of IT Infrastructure issues to determine causes and solutions
• Implement and manage office equipment, office facilities, software and online services
• Provide help desk services to NRI’s members
• Investigate, test and develop solutions and workarounds to resolve issues/requests in daily operation
• Provide technical assistance with computer hardware and software
• Manage the status of issues and communicate with employee in timely manner.

Minimum Qualifications: Requirements
What you need to have (Minimum Qualifications)

• Creative and innovative ideas for infrastructure improvements
• Vitality to take action for improvements
• Can confidently identify and solve technical problems unaided and in a timely fashion.
• Working Experience as an IT Infrastructure Officer/IT Support.
• Experience with Microsoft 365 Admin Center
• Experience with remote desktop applications and help desk software.
• Coordinating skill for facility arrangement
• Have knowledge of installation, configuration, troubleshoot of computer network and server management
• Have knowledge of computer hardware and software.
• Have knowledge of network management such as Cisco or Palo Alto
• Have knowledge of Microsoft 365 and/or Google Workspace
• Have knowledge of Slack
• Have knowledge of Public Cloud and Cloud Service such as AWS or GCP
• Have knowledge of Web page management
• Proficiency in Windows/Linux/Mac OS.
• Attention to detail and good problem-solving skills.
• Excellent interpersonal skills.
• Required language(s): English.

NRI Indonesia was established in October 2015. NRI Indonesia supports the advancement of clients' Digital Transformation (DX) with our comprehensive services of IT consulting and software development, backed by the knowledge, proven track record and expertise of our parent company, Nomura Research Institute (NRI) Japan. We realize truly meaningful solutions for our clients, and support their growth by seamlessly combining our consulting and tech capabilities. At NRI Indonesia, we strive to solve social issues and contribute to a sustainable future. Our activities cover the following: - Planning, designing and implementing enterprise system - Designing/implementing loyalty program - Big data analytics - Managing and operating systems particularly in the area of retail and distribution, manufacturing, finance and service industries According to NRI’s basic philosophy, NRI Indonesia aims co-prosperity with our clients in the long term relationship, and wishes to contribute to economic growth with improvement of human life in Indonesia.