IT Operations & Automation Specialist

IT Operations & Automation Specialist

Are you passionate about automation, optimizing workflows, and driving efficiency through technology?

Join Chronicle, a fast-growing SaaS company revolutionizing cemetery management through innovation and digital transformation. As an IT Operations & Automation Specialist, you’ll play a key role in integrating and streamlining our internal systems, automating workflows, and enhancing operational efficiency across departments. This role is perfect for someone who loves problem-solving, technology optimization, and process automation.

About Us

At Chronicle, we’re transforming cemetery management through innovative software solutions that make records easily accessible, well-preserved, and highly efficient. We believe in preserving history while embracing modern technology, helping communities honor the past while streamlining the future. Our purpose-driven team is passionate about delivering respectful, user-friendly solutions that bring efficiency and reliability to cemetery operations. As we grow, we’re looking for an IT Operations & Automation Specialist to help us scale our internal systems, enhance automation, and drive operational excellence across all aspects of our work.

What You’ll Do

Systems Integration & Optimization

• Develop and maintain a connected tech ecosystem (CRM, Notion, phone systems, automation tools, etc.).
• Ensure all internal systems are scalable and aligned with Chronicle’s long-term goals.

Process Automation & Efficiency

• Identify and implement automation opportunities across departments, reducing manual tasks and improving workflows.
• Build and optimize cross-department workflows, ensuring seamless data flow and task management.

IT Support & Infrastructure

• Provide technical support and troubleshooting for internal systems, ensuring smooth operations.
• Manage IT infrastructure, including Wi-Fi, LAN, CCTV, office devices, and security protocols.

Data Management & Security

• Implement robust IT security measures to protect company and customer data.
• Oversee data integration across platforms to ensure real-time insights and informed decision-making.

Future-Proofing Operations

• Stay ahead of emerging technologies and recommend tools that align with Chronicle’s growth.
• Develop scalable, automation-driven processes that support our evolving business needs.

What We’re Looking For

• Experience: 3+ years in IT operations, automation, or business systems management (ideally in SaaS or a tech-driven environment).
• Technical Skills: Proficiency with automation tools (Zapier or Make), CRM systems, project management tools (Notion, Salesmate), and integrations.
• Problem-Solver: You enjoy identifying inefficiencies, designing solutions, and implementing them effectively.
• Analytical Thinker: Experience in data management, workflow optimization, and process automation.
• Security-Minded: Knowledge of IT security best practices, cloud management, and data protection protocols.
• Collaborator: Excellent communication skills to work across technical and non-technical teams.
• IT Support & Networking (Bonus): Hands-on experience with LAN/Wi-Fi troubleshooting or network management is a plus.

Why Join Chronicle?

• Purpose-Driven Work: Be part of a team making an impact in cemetery management technology.
• Growth & Innovation: Work in a collaborative, tech-forward environment where efficiency and problem-solving are valued.
• Work in Bali: Join a growing team in a beautiful location, surrounded by innovation and opportunity.

Apply today and help shape the future of IT operations and automation at Chronicle!