IT Operations Specialist

The Software Practice Pte Ltd


Tanggal: 2 hari yang lalu
Kota: Bandung, West Java
Jenis kontrak: Penuh waktu
We are looking for an IT Operations Specialist who will be a key contributor to our IT and security outcomes, alongside improving employee experiences within the Company.

Responsibilities

  • Troubleshooting and resolving TSP staff’s IT challenges (hardware - laptops; software - access to VPN, access to different internal websites etc).
  • Monitor and maintain the security of our data, networks, VPN and IT hardware.
  • Assist in set up of new PCs and install and manage software on PCs (local and remote).
  • Identifying opportunities for improvement and implementing strategic solutions in a reasonable timeframe. This will involve liaising with third party vendors and IT service providers.
  • Maintenance of system licenses, warranties and any other support agreements.
  • Development and maintenance of IT documentation including Asset management and tracking, BCP plans.
  • Organise and implement training for TSP Staff during onboarding (general security best practices, how-tos for usage of software/hardware).
  • Strong ability to adapt to a rapidly growing business environment (we expect to double in size in the next 12 months).

Requirements

  • A diploma or undergraduate degree in ICT, computer science or related fields.
  • Previous experience in managing IT infrastructure in medium sized companies (100-500 people strong). If you’ve helped set up IT infra from scratch for startups, please highlight in your application.
  • Meticulous attention to detail.
  • Ability to work independently and importantly, move projects to completion.
  • Familiarity with modern development processes and tools (we’re primarily a software development shop - and familiarity with tools we use is a definite plus).
  • The role is based in Bandung, Indonesia and on-site presence is required.

The following aren’t requirements but would definitely be considered advantageous:

  • Familiarity with Active Directory, Windows Desktop Administration, Networking.
  • Familiarity with Microsoft 365 - editing access rights policies and implementing controls.
  • IT security certifications (or experience in IT Sec Ops space) is a plus.

We seek your understanding that only shortlisted candidates will be notified.

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