IT Operations Specialist

IT Operations Specialist

Responsibilities

• Troubleshooting and resolving TSP staff’s IT challenges (hardware - laptops; software - access to VPN, access to different internal websites etc)
• Monitor and maintain the security of our data, networks, VPN and IT hardware
• Assist in set up of new PCs and install and manage software on PCs (local and remote)
• Identifying opportunities for improvement and implementing strategic solutions in a reasonable timeframe. This will involve liaising with third party vendors and IT service providers
• Maintenance of system licenses, warranties and any other support agreements
• Development and maintenance of IT documentation including Asset management and tracking, BCP plans
• Organise and implement training for TSP Staff during onboarding (general security best practices, how-tos for usage of software/hardware)
• Strong ability to adapt to a rapidly growing business environment (we expect to double in size in the next 12 months)

Requirements

• A diploma or undergraduate degree in ICT, computer science or related fields
• Previous experience in managing IT infrastructure in medium sized companies (100-500 people strong). If you’ve helped set up IT infra from scratch for startups, please highlight in your application
• Meticulous attention to detail
• Ability to work independently and importantly, move projects to completion
• Familiarity with modern development processes and tools (we’re primarily a software development shop - and familiarity with tools we use is a definite plus)
• The role is based in Bandung, Indonesia and on-site presence is required.

• Familiarity with Active Directory, Windows Desktop Administration, Networking
• Familiarity with Microsoft 365 - editing access rights policies and implementing controls
• IT security certifications (or experience in IT Sec Ops space) is a plus