IT Support

Note: Fresh graduates are welcome to apply, and prior experience is not required.

Key Responsibilities:

• Provide first-level technical support to end-users via phone, email, or in-person.
• Troubleshoot and resolve hardware, software, and network issues.
• Install, configure, and update computer systems and software as needed.
• Assist with setting up new user accounts and workstations.
• Document and maintain accurate records of support requests, incidents, and solutions in the helpdesk system.
• Collaborate with the IT team to resolve complex technical issues.
• Assist in maintaining and managing IT inventory, including hardware and software.
• Support the IT team with additional projects and tasks as needed.

Requirements:

• Bachelor’s degree in Information Technology, Computer Science, or a related field (preferred but not mandatory).
• Experience 0-1 year as IT Support Role.
• Basic knowledge of computer hardware, software, and networking fundamentals.
• Strong problem-solving skills and attention to detail.
• Excellent communication skills and a customer-focused attitude.
• Willingness to learn and adapt to new technologies.

Preferred Qualifications:

• Prior internship or relevant experience in IT support (preferred but not required).
• Familiarity with helpdesk ticketing systems is a plus.
• Basic understanding of operating systems, including Windows and macOS.