IT Support

PT Soluix Finteknologi Indonesia


Tanggal: 7 jam yang lalu
Kota: Tangerang, Banten
Gaji: Rp 5.000.000 - Rp 5.500.000 per bulan
Jenis kontrak: Penuh waktu
Job Description

  • Provide end-user support for software applications, including but not limited to issue resolution, complaints management, troubleshooting, and guidance.
  • Investigate and diagnose software application issues reported by end-users. This includes tracking, documenting, prioritizing, and escalating issues when necessary, as well as providing timely and effective solutions.
  • Investigate and collaborate with Software Development Team to resolve any software applications issues, including but not limited to function, compatibility, performance, and data integrity.
  • Document user guides and FAQs to assist end-users in effectively using applications.
  • Develop and conduct training sessions for end-users to improve application understanding.
  • Conduct testing and quality assurance on software applications to identify and report bugs, usability issues, and areas for improvement. This can involve regression testing, user acceptance testing, and ensuring applications meet predefined quality standards.

Required Capability

  • A bachelor's degree in computer science, information technology, engineering, or a related field.
  • Proven experience in Support Specialist or a related role (Fresh Graduates are welcome).
  • Basic knowledge of software applications and IT concepts.
  • Strong willingness to learn and adapt in a dynamic IT support environment.
  • Excellent problem-solving and troubleshooting skills.
  • Effective communication and interpersonal skills.
  • Ability to work collaboratively in a team environment.
  • Strong attention to detail and organizational skills.
  • Experience with software testing and quality assurance is a plus.

Benefits

  • Healthcare/Insurance
  • Sports and Hobby Clubs
  • Bonus Incentive
  • A Talented & Experienced Team as your Colleagues
  • An Environment where We Encourage Learning and Progress

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