IT Support & Help Desk Specialist (Bali)

Job Opportunity: IT Support & Help Desk Specialist
Company: Kerthi Bali Santhi
Location: Denpasar, Bali
Industry: Information Technology & Digital Tourism

Are you passionate about technology and customer support? Kerthi Bali Santhi, a leader in Information Technology and Digital Tourism solutions, is looking for an experienced IT Support & Help Desk Specialist to join our team in Bali. This is an exciting opportunity for an individual with strong technical expertise and a customer-oriented mindset to contribute to innovative projects in a thriving digital landscape.

About Us

At Kerthi Bali Santhi, we specialize in delivering cutting-edge IT solutions tailored to the tourism industry. Our mission is to blend technology and culture to create exceptional digital experiences. Join a collaborative and forward-thinking team committed to shaping the future of tourism and IT.

Position Overview

The IT Support & Help Desk Specialist will provide technical support, troubleshooting, and resolving hardware, software, and network system issues. This role requires a strong understanding of IT environments and a proactive approach to ensuring smooth operations for internal users and external clients.

Key Responsibilities

• Act as the first point of contact for all technical inquiries, providing exceptional support and guidance.
• Diagnose and resolve hardware, software, and network-related issues efficiently.
• Install, configure, and maintain IT systems, including computers, printers, and mobile devices.
• Conduct regular system maintenance and data backups to ensure reliability and security.
• Manage user accounts, access rights, and IT security measures following company policies.
• Respond to and resolve IT-related incidents through multiple communication channels (phone, email, in-person, or ticketing systems).
• Monitor and maintain computer networks and related systems for performance and security.
• Provide training and guidance to end-users to enhance their technical proficiency.
• Collaborate with cross-functional teams to improve IT infrastructure and processes.
• Document and report all incidents, resolutions, and ongoing issues for continuous improvement.

Qualifications

• Experience: Minimum of 5 years in IT Support or Help Desk roles, preferably in the Information Technology industry.
• Education: Bachelor’s Degree in Information Technology, Computer Science, or related fields.
• Technical Expertise:
  • In-depth knowledge of operating systems (Windows, macOS, Linux), hardware, and software.
  • Familiarity with networking protocols and technologies (LAN, WAN, TCP/IP).
  • Strong troubleshooting and analytical skills to resolve technical problems effectively.
• Soft Skills:
  • Excellent communication and interpersonal abilities.
  • Strong customer-service orientation with the ability to explain technical concepts in non-technical terms.
  • Strong organizational and time-management skills to prioritize multiple tasks.
• Certifications (Preferred): CompTIA A+, Microsoft Certified IT Professional (MCITP), or equivalent.

Why Join Us?

• Be part of an innovative company at the forefront of IT and Digital Tourism.
• Work in a collaborative environment that values creativity and teamwork.
• Opportunity for professional development and growth within the company.
• Competitive compensation and benefits package.

How to Apply

We want to hear from you if you meet the qualifications and are excited to make a difference in the IT and tourism industries!

Send your CV and Cover Letter to [email protected]
Subject Line: Application for IT Support & Help Desk Specialist – [Your Name]
Application Deadline: 23rd December 2024

Take the next step in your career with Kerthi Bali Santhi, where technology meets creativity, and innovation drives success. We look forward to welcoming you to our team!