IT Technology Analyst (Contract Position)

Main Duties & Responsibilities:

• Serve as the first point of contact for clients and internal employees seeking technical assistance over the phone, email, or through the ticketing system.
• Determine the best solution based on the issue and details provided by customers. Record the issue, details, and their resolution. Follow-up and update customer status and information.
• Support ongoing Infrastructure projects as needed and troubleshoot issues escalated from other IT Technicians.

Knowledge & Skills:

• The candidate must possess at least Bachelor Degree in Information Technology.
• At least 5 Year(s) of working experience in the similar role.
• Experience in a customer facing IT or engineering related company
• Familiarity and prior usage of windows operating systems, MS Office365, One Drive, Networking and Basic Wiring, PC and Laptop Hardware, Wireless and Access Point Technology, Basic Active Directory, Helpdesk Management System, Video Conferencing, Desktop Imaging, Remote Support, VoIP Phone System, MS Teams, Desktop Firewalls.
• Excellent communications skills; Good English language both oral & written; Team & Independent worker; Attention to details; Time Management; Ability to work with minimum supervision.