Jewelry Consultant

PT. PASSION ABADI KORPORA


Tanggal: 11 jam yang lalu
Kota: Surabaya, East Java
Jenis kontrak: Penuh waktu
Position Overview:

A Jewelry Consultant is responsible for providing personalized assistance to customers in selecting and purchasing jewelry items. They possess in-depth knowledge of various types of jewelry, gemstones, metals, and design elements to offer expert advice and create memorable shopping experiences.

Key Responsibilities:

Customer Engagement:

  • Greet customers warmly and establish rapport to understand their preferences and needs.
  • Actively listen to customer stories and requirements to provide tailored recommendations.
  • Offer guidance on selecting jewelry pieces that match their personal style, occasions, and budgets.


Product Knowledge:

  • Develop a deep understanding of jewelry materials, gemstones, settings, and design trends.
  • Explain the qualities and characteristics of different metals and gemstones to customers.
  • Stay updated on industry trends and emerging jewelry designers.


Styling Expertise:

  • Provide creative styling suggestions for coordinating jewelry pieces and enhancing overall looks.
  • Offer insights into how different jewelry items can be worn together or separately.


Sales and Customer Service:

  • Utilize effective sales techniques to showcase the value and uniqueness of each jewelry piece.
  • Guide customers through the purchasing process, including discussing pricing and payment options.
  • Handle negotiations professionally and ethically.


Customization:

  • Collaborate with customers interested in designing custom jewelry pieces.
  • Collect detailed specifications and preferences for the custom design.
  • Liaise with designers and craftsmen to ensure the creation of the desired piece.


Ethical Practices:

  • Disclose any treatments or enhancements applied to gemstones.
  • Educate customers about ethically sourced materials and responsible practices.


Product Presentation:

  • Create visually appealing jewelry displays that attract customers' attention.
  • Maintain well-organized and clean display cases to enhance the shopping environment.


Jewelry Care Guidance:

  • Educate customers on proper jewelry care, cleaning methods, and maintenance tips.
  • Provide advice on preserving the brilliance and quality of gemstones and metals.


Relationship Building:

  • Establish and maintain strong customer relationships through personalized interactions.
  • Follow up with customers to ensure their satisfaction and encourage repeat business.


Administrative Tasks:

  • Process sales transactions accurately using the point-of-sale (POS) system.
  • Maintain records of customer interactions, purchases, and inquiries.


Requirements:

  • High school diploma or equivalent; jewelry-related education or certification is a plus.
  • Proven experience in sales, customer service, or a similar role, preferably in a luxury retail environment.
  • In-depth knowledge of jewelry materials, gemstones, metals, and design principles.
  • Excellent interpersonal skills and the ability to connect with diverse customers.
  • Strong communication skills to convey product information and recommendations effectively.
  • Sales-driven mindset with a passion for meeting and exceeding sales targets.
  • Creativity in styling and suggesting jewelry combinations.
  • Attention to detail and the ability to handle delicate and valuable items.
  • Ethical awareness and commitment to transparent business practices.
  • Proficiency in using point-of-sale systems and basic computer applications.
  • Flexibility to work weekends, evenings, and holidays as needed.

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