Lead Customer Service Agent I

Job Responsibilities

• Support CS Manager and current CS Supervisor in the process of Order to Cash process (O2C) in Indonesia including receiving order up to billing and collection, including order processing & deliveries, invoicing, cross division communication, handling routine and complex inquiries and complaints.
• Coordinating and working closely with Finance (AR) Team as part of DSO continuous improvement project with highlight on reducing billing process lead time, reducing unbilled under ship&bill/contract service/project, reducing bad debt and collecting more from customers.
• Take charge of all monthly reporting related to CS operation (example: DIFOT, Freight Policy tracking, ZDI - CN report, Delivery Not Yet Invoice, monthly clean up OOR, etc), including working on sales report (accrual) with Finance Team.
• Work closely with the Sales Team, Demand Planning and Supply Planning Team to ensure stock, order and forecast are aligned, including attending Sales meeting & coordinating.
• Monitoring and following up POD (signed return DO) to the Distribution Team and Sales Team/and Customer
• Provide data tracking of billing progress to related parties for all contract service, consignment, once off, equipment and milestone project billing.
• Send complete document including POD, completion report, PO / Contract and other supporting documents to CS Billing Team for the invoicing process.
• Work closely with 3PL warehouse Team.
  
  

Job Requirements

• Minimum Bachelor's Degree from any Major, an Accounting & Management major is preferred
• Minimum of 5 years' experience in order management & billing, sales, or administrative experience. Must have supervisory experience which includes the ability to work effectively and resolve customer and sales problems
• Having advanced Excel skills, other software skills such as Power BI, MS Access, etc will be plus
• Having hands-on experience in ERP especially SAP will be an advantage
• Strong organizational skills, attention to detail, and the ability to work in a fast-paced, multicultural environment
• Excellent negotiation skills with the ability to build strong relationships with internal stakeholders
• Proven ability to articulate complex concepts clearly, both in writing and presentations
• Problem-solving mindset with a proactive approach to improving supply performance
• Fluent in English (both verbal and written)
• Willing to be placed in Cikarang
  
  

Our Commitment to a Culture of Inclusion & Belonging

Ecolab is committed to fair and equal treatment of associates and applicants and furthering the principles of Equal Opportunity to Employment. We will recruit, hire, promote, transfer and provide opportunities for advancement based on individual qualifications and job performance in all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement. Ecolab will not discriminate against any associate or applicant for employment because of race, religion, color, creed, national origin,citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, or disability.