Live Chat English E-Commerce Yogyakarta

Qualifications :

• Education D3/S1 All Majors
• Max. 28 Years old
• Preferably experience as Contact Center Agent
• Fresh Graduates Are Welcome
• Good Skill in English (Written)
• Willing to Work with shift schedule

Responsibilities:

• Manage incoming customer inquiries via Live Chat.
• Identify and assess customers’ needs to achieve satisfaction.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Provide accurate, valid, and complete information by using the right methods/tools.
• Handle customer complaints, provide appropriate solutions, and alternatives within the time limits; follow up to ensure resolution.
• Keep records of customer interactions, process customer accounts, and file documents.
• Follow communication procedures, guidelines, and policies.