Manager Concierge Services - Disney Cruise Land - Yogyakarta

PT. Ratu Oceania Raya


Tanggal: 1 hari yang lalu
Kota: Yogyakarta, Yogyakarta
Jenis kontrak: Penuh waktu
Company Description: Provider of Hotel and Marine Personnel to International Cruise Lines, Commercial Shipping and Hotels Worldwide. Job Description:

  • Oversees the end-to-end Concierge Guest experience onboard, including the Concierge lounge.
  • Provide leadership and operational direction to Concierge team members to see that brand and service delivery standards are executed on a consistent basis, including training, coaching,and overall team development.
  • Service designated Concierge Guests by providing personalized itinerary planning,acquiring special bookings, planning special events, assisting with folio settlement or any other special requests that mayarise (i.e.spa or dining reservations)
  • Deliver the highest level of personalized service and actively interact with Concierge
  • Guests in 32 to 154 staterooms (dependent on vessel) daily, showcasing integrity and efficiency
  • Take full ownership of the Concierge Lounge ensuring all food and beverage aspects are well run and implemented. Monitor cleanliness and maintenance of the area ensuring it is up to show quality standards
  • Be instrumental in crafting an environment and performing service that is second to none ensuring all Guest requests are implemented in a timely manner

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