Manager Quality Assurance Customer Experience

Job Advert Details

Some careers shine brighter than others.

If you're looking for a role that will help you stand out at HSBC, take a look at how you can fulfil your potential.

Wealth and Personal Banking serves more than 50 million customers worldwide with a complete range of banking and wealth management services to enable them to manage their finances and protect and build their financial futures. It is a global business that brings together management responsibility for Retail Banking, Wealth Management, Insurance and Asset Management with a focus on customer-centric propositions and innovative and efficient distribution channels.

We are currently seeking an experienced professional to join this team in the role of Manager Quality Assurance Customer Experience

Responsibilities:

1. Quality Assurance

Design and execute quality assurance to complaint handling process across channel under WPB

2. Identify Gaps and Improvement Process

Identify the process, risk and control to ensure the implementation of complaint handling process are aligned with internal and external regulation

3. Root Cause Analysist

Execute root cause analysist for potential risk of existing processes and continuously perform process improvement based on complaint data and self identified issue

Qualifications

To be successful in this role, you should meet the following requirements:

• Indonesia Citizen only
• Bachelor’s degree
• 4 years experience in governance, process and procedure, and improvement procress
• Strong knowledge of banking industry related the product and channel
• Collaboration with cross function related unit
• Ability to handle ad-hoc and process improvement project

You’ll achieve more at HSBC

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment