Marketing Executive

Marriott Vacations Worldwide


Tanggal: 2 minggu yang lalu
Kota: Denpasar, Bali
Jenis kontrak: Penuh waktu
CORE WORK ACTIVITIES

Guest Relations

  • Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process to resolve issues, delight, and build trust.
  • Thank guests with genuine appreciation.
  • Address guests' service needs in a professional, positive, and timely manner.

Sales

  • Promote awareness of brand image internally and externally.
  • Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott Vacation Club International (MVCI).

Concierge Services

  • Assist guests in arranging their Transportation needs.
  • Understand and be knowledgeable about Bali and all its attractions.
  • Assist guest to book their day trips for activities/shows if they request to do so.
  • To ensure all hotel transportation is clean and all the necessities is available.

Communication

  • Speak to guests and co-workers using clear, appropriate and professional language.
  • Talk with and listen to other employees to effectively exchange information.

Working With Others

  • Support all co-workers and treat them with dignity and respect.
  • Develop and maintain positive and productive working relationships with other employees and departments.
  • Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality.
  • Assist in creating a pleasant team work environment and maintain a productive and positive team spirit.

Quality Assurance/Quality Improvement

  • Comply with quality assurance expectations and standards.
  • Demonstrate total understanding of the site’s culture as well as those standards of conduct and operation that exist with Marriott Vacation Club International (MVCI). Uphold MVCI’s highest standards of integrity and guest service.

Policies and Procedures

  • Maintain confidentiality of proprietary materials and information.
  • Protect the privacy and security of guests and coworkers.
  • Follow company and department policies and procedures.
  • Ensure personal appearance is clean, hygienic, professional and in compliance with company policies and procedures.

Others

  • Perform all tasks in a timely manner ensuring all deadlines are met.
  • Perform other reasonable duty or function that may be assigned by management.
  • Be proactive and have a flexible approach to work, meeting the needs of the team and the business at all times.
  • Maintain an attitude and commitment to provide excellent service to all customers and associates.
  • Respond sensitively to the needs and feeling of others, regardless of status of position; accept interpersonal differences and maintain a constructive rapport with all associates and customers.
  • Maintain computer systems knowledge (Goldmine, Timeshareware, Outlook, Word and Excel).
  • Maintain current computer systems knowledge as used by the company.
  • Work with all colleagues as a team, supporting the needs within that team and those of the business at all times.

COMPETENCIES, BASIC SKILLS, And PERSONAL CHARACTERISTICS

Personal Attributes

  • Integrity
  • Dependability
  • Positive Demeanor
  • Presentation
  • Stress Tolerance
  • Adaptability
  • Good hospitality skills; superior guest service and salesmanship

Interpersonal Skills

  • Interpersonal Skills
  • Customer Service Orientation
  • Diversity Relations
  • Team Work
  • Influence
  • Ability to follow up and maintain a relationship with clients over a long period of time
  • Telemarketing and personal contact skills

Communications

  • Proficiency in English – both verbal and written.
  • Ability to communicate in Asian languages (Japanese, Thai, Cantonese, Mandarin, Indonesian) will be required from time to time, so will be an asset
  • Listening
  • Exceptional telephone skills
  • Applied Reading

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

Cara melamar

Untuk melamar pekerjaan ini, Anda perlu otorisasi di situs web kami. Jika Anda belum memiliki akun, silakan daftar.

Posting CV

Pekerjaan serupa

Terapis Wicara

PRADNYAGAMA, Denpasar, Bali
1 jam yang lalu
KualifikasiMinimal pendidikan D3/ D4 Jurusan Terapi Wicara.Memiliki Surat Tanda Registrasi (STR) aktifPria atau wanitaFreshgraduate atau memiliki pengalaman bekerja sebelumnyaBersedia ditempatkan di DenpasarPersyaratanCuriculum Vitae (CV)KTPIjazah dan transkrip nilaiSertifikat vaksin boosterSurat Tanda Registrasi (STR)Cara DaftarKirim seluruh persyaratan ke email: [email protected]

Legal Liaison Officer

Cleon Business Consulting, Denpasar, Bali
1 minggu yang lalu
Company Description: Cleon Business Consulting is a consulting firm headquartered in Bali. Cleon Business Consulting was established in 2020 by bringing together all partners who have their own expertise background – each of which becomes a one stop service to meet all client needs from the time of establishment to operational company. Cleon Business Consulting prioritizes client trust as a...

Terapis Okupasi

PRADNYAGAMA, Denpasar, Bali
3 minggu yang lalu
KualifikasiMinimal pendidikan D3/ D4 Jurusan Terapi Okupasi.Memiliki Surat Tanda Registrasi (STR) aktifPria atau wanitaFreshgraduate atau memiliki pengalaman bekerja sebelumnyaBersedia ditempatkan di DenpasarPersyaratanCuriculum Vitae (CV)KTPIjazah dan transkrip nilaiSertifikat vaksin boosterSurat Tanda Registrasi (STR)Cara DaftarKirim seluruh persyaratan ke email: [email protected]