Marketplace Specialist

Responsibilities:

• Develop and execute weekly and monthly promotional plans across marketplaces (Shopee, TikTok, Tokopedia, etc.)
• Monitor and analyze sales performance, tracking the success of promotions and identifying areas for improvement
• Oversee and enhance delivery, chat response times, and stock availability to ensure top performance metrics
• Regularly update product pricing across all marketplace platforms
• Implement and optimize promo plans for upcoming months, ensuring alignment with business goals
• Evaluate customer reviews and feedback from marketplaces, as well as performance metrics from live selling sessions (LIVE)
• Manage and coordinate hosts for LIVE selling events, ensuring smooth operations
• Set and execute promo strategies for LIVE selling sessions and affiliate marketing campaigns
• Monitor and track performance of affiliates and LIVE selling sessions to drive sales growth
• Prepare and create presentation decks for resellers and potential partners
• Design and maintain the overall store appearance and decorations on marketplaces to attract customers
• Handle and resolve customer complaints promptly, maintaining positive customer relations
• Manage and respond to bad ratings or reviews, turning them into opportunities for improvement
• Submit and manage promotional campaigns to various marketplaces to increase product visibility
• Monitor and ensure timely content uploads (e.g., product listings, videos on Shopee and TikTok) to drive engagement and sales
• Collaborate with marketing teams to ensure consistent brand messaging across platforms

Qualifications:

• Bachelor's degree in any relevant field
• Minimum 1 - 2 years of experience handling marketplace operations, with technical knowledge of platforms like Shopee, TikTok, Tokopedia
• Strong communication and negotiation skills
• Independent, with an entrepreneurial mindset and the ability to work with minimal supervision
• Strategic and solution-oriented thinker with a proactive approach to problem-solving
• Familiarity with marketplace analytics tools, able to derive insights from data to drive improvements
• Experience in handling customer feedback, reviews, and maintaining high customer satisfaction
• Familiarity with live selling (LIVE) events and affiliate marketing will be a plus
• Ability to work in a fast-paced environment, multitask, and meet deadlines

Placement: Kelapa Dua, Tangerang