Merchant Payment Operations & Training Associate

Company Description

About Grab and Our Workplace

Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.

Job Description

Get to Know the Team

The Team Operates Within The Regional Operations Center Of Excellence, Focusing On Orchestrating Enhancement Of Process And System/ Product For Backend Operations Services For Driver And Merchant Partners Across Markets. We Are a Team That

• Celebrate collaboration and support and mutual respect.
• Is passionate about creating and ensuring value for our driver and merchant partners.
• Aim to do excellent and meaningful work with the clarity of thought, creativity execution.
• Help influence the operations efficiency of the company, especially involving that of our driver and merchant partners.
  
  

Get to Know the Role

We're in search of an individual to plan and implement continuous improvement of the merchant payment operations and education across markets across markets. This pivotal role encompasses the creating, upkeep, and seamless implementation of our operations process towards efficient merchant payment and upskilling. You need to be committed to providing process re-engineering, ensuring best-in-class merchants experience to support their daily delivery services. You will report to the Manager and work onsite at our Yogyakarta office.

The Critical Tasks You Will Perform

• Oversee the end-to-end merchant payment and merchant support process, ensuring a seamless integration between merchant entry point and Grab supporting architecture with ultimate objective to maintain positive merchant experience
• Monitor and evaluate the performance of the merchant payment process, identifying areas for improvement and implementing solutions to address any issues
• Work towards creating automated processes across countries to improve payment operations.
• Collaborate with several departments and teams across all markets of Grab to identify training needs and ensure that the curriculum addresses all necessary requirements to be a high-quality merchant.
• Monitor the scheduling, execution, and evaluation of training programs, ensuring they are conducted efficiently and effectively
  
  

Qualifications

What Essential Skills You Will Need

• Bachelor's/ Master's degree preferably in Business Administration, Accounting, or Engineering
• Min. 1+ years of experience in operations or a similar field
• Experience managing and improving processes or similar operational workflows.
• Clear articulation in conveying information in verbal and written, while building positive relationship with a diverse range of individuals
• Analytical and problem-solving abilities, with a keen eye for detail and a focus on process optimization.
  
  

Additional Information

Life at Grab

We care about your well-being at Grab, here are some of the global benefits we offer:

• We have your back with Term Life Insurance and comprehensive Medical Insurance.
• With GrabFlex, create a benefits package that suits your needs and aspirations.
• Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
• We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.
  
  

What We Stand For At Grab

We are committed to building an inclusive and equitable workplace that provides equal opportunity for Grabbers to grow and perform at their best. We consider all candidates fairly and equally regardless of nationality, ethnicity, race, religion, age, gender, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.