National Service Manager

JAC Recruitment


Tanggal: 3 minggu yang lalu
Kota: Tangerang, Banten
Jenis kontrak: Penuh waktu
Job Description :

  • Responsible to all operation of Service Network in Indonesia, direct and indirect channel
  • Monitor and evaluation of the quality and operation of Service Center based upon



Customer Satisfaction Index

  • Ensure the effectiveness activity in Service Center in accordance with SOP
  • Management VOC & VOD and countermeasure program activities
  • Able to handle several project at the same time, inter and intra Departments.



Qualifications :

  • Bachelor's Degree from Engineering, Statistic major or equivalent.
  • Experience at least 5 years in customer service management, preferred from electronic company.
  • Have a background leading a number of teams in order to achieve an organization target
  • Acquired good understanding of Service, strong team worker and collaborative behavior
  • English Proficient (written & verbal) and familiar with MS Office application
  • Have good communication skill, negotiation skill fast learner, reporting & presentation.

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