Network Operation Center

ALTO Network is a leading payment infrastructure provider as well as the pioneer in payment solutions by always bringing the most innovative and impactful technology to connect merchants or financial institutions with their customers to grow their businesses nationwide and beyond.

Roles:

• Perform handling incident & problem resolution.
• Perform monitoring checklist & BAU things.
• Understand customer (internal & external) needs and deliver the expected outcomes.
• Faster customer-focused working environment with clear responsibilities and expectations.
• Develop and maintain collaborative relationships with key clients (external).
• Establish and maintain active and constructive relationships with other teams in the organization. (internal)
• Risk/Findings audit to be fulfilled.
• Perform support for good corporate governance in their specific areas of work.

Knowledge

• PRTG
• Grafana
• AWX
• Firewall / Fortiget / Sang for ALTO Network Architecture Networking

Technical:

• GCP
• AWS
• Docker
• Kubernetes
• Windows
• Linux
• Fortiget

Non Technical:

• Learning skills
• Risk Analysis
• Reporting and emergency response planning
• Strong relationship management
• Excellent communication and interpersonal skills
• Strong motivational and empowerment skills
• Commitment and reliable
• Outstanding organizational and leadership skills
• Take initiative and remain calm under pressure.

Experience:

• Proven experience as IT NOC / System Engineer or similar position at least 1 years' experience.