Observability Engineer [NOC]

Nice to Meet You! We are Dropsuite, A NinjaOne Company!

We are seeking a NOC Observability Engineer to Join our SiteOps team for monitoring our systems and applications. In this role, you will be responsible for the optimal performance and availability of Dropsuite's cloud and private infrastructure through active 24x7 monitoring of the infrastructure and performing surveillance of our computer systems, applications, and related networks & security.

This role involves actively monitoring systems, identifying & resolving issues in the capacity of a Level 1 engineer, and providing timely response & escalation of all incidents, outages, and performance alerts.

Work Arrangement

• Full-time position
• Onsite work model (5 days per week in the office on a shift basis)
• Eligible to reside and work in Bandung (Indonesian citizenship only)

This position is open exclusively to candidates who reside in and are authorised to work in Indonesia. Only shortlisted candidates will be contacted.

Key Accountabilities

• Monitoring the performance and availability of Dropsuite’s Saas products on the cloud which includes compute, applications, networks, security, and all other elements via our observability platform.
• Monitor our internal endpoints, ensure compliance with our security policies and practices, identify potential security threats, and collaborate with the security team to implement necessary measures.
• Perform regular health checks on all our infrastructure.
• Proactively responds to all alarms and alerts and determines whether triggered alerts warrant further investigation and verification.
• Performs first-level troubleshooting.
• Investigate and escalate alerts triggered to the respective escalation stakeholders for Level 2 support.
• Understand and follow steps as prescribed by internal processes
• Promptly communicate incident status and update respective parties.
• Make end-to-end follow-ups with respective escalation stakeholders.
• Responsible to create and track trouble tickets to closure.
• Participate in incident management processes, prioritize incidents based on severity, and ensure timely incident resolution within defined SLAs.
• Provide status updates and reports on all our system performance, uptime, incident statistics, and other relevant metrics to stakeholders.
• Stay updated with emerging network technologies, industry trends, and best practices through continuous learning and professional development.
• Contribute to process improvements within the NOC environment to enhance operational efficiency.
• Provide technical support and guidance to other cross-functional teams as needed.
• Tracking and documenting systems & applications issues and compiling incident reports.

Qualifications and Competencies

• Diploma or Degree in computer science or a related field.
• Minimum 3 years of experience in an established IT helpdesk/ Technical Support / NOC environment.
• Humble and curious attitude: you are keen to understand how things work.
• Knowledge of cloud infrastructure such as AWS and/or GCP.
• Knowledge of monitoring systems such as Datadog, Grafana, Zabbix, etc.
• Strong problem-solving, troubleshooting, and system analysis mindset.
• Know when to escalate or ask for help vs having to own and resolve the issue in isolation.
• Prior experience in a service provider data center is an advantage.
• Strong sense of accountability and urgency.
• Ability to work on rotational shifts and flexible hours.
• Clear communicator, confident, self-sufficient, focused, and determined.
• Knowledge of technology architecture for large-scale systems is a plus.
• Has a software development background or operations/infrastructure.
• Open and candid about discussing solutions, problems, and improvements.
• Has a passion for SRE principles and their adoption, to steer promised reliability, performance, and security of the applications, services, and systems.
• A fan of the DevOps approach, promoting a loosely coupled, heavily automated, and constantly monitored distributed system.

Why Join Us

At Dropsuite, now proudly part of NinjaOne, we are on a mission to safeguard business information and help businesses stay in business. We are a global, fast-growing, partner-centric company building secure, scalable, and highly usable cloud backup technologies for businesses of all sizes. Today, we perform billions of backups daily for organizations across more than 100 countries.

As we enter an exciting new chapter with NinjaOne—a leader in endpoint management, security, and IT automation—our combined strengths enable us to drive even greater impact, innovation, and global scale. Together, we are building a world-class platform that empowers IT teams with simplicity, performance, and reliability.

At our core, we are a team of hungry owners: we are tenacious in our pursuit of excellence and take full ownership in everything we do. We are deeply customer-focused, collaborative, and solutions-driven. We play as a team—respecting, supporting, and elevating one another every step of the way.

Join us as we shape the future of IT and data protection—powered by passion, purpose, and the spirit of ownership.

Rewards That Go Beyond

• Competitive compensation
• Health insurance for you and your dependents
• Social Security (BPJS Ketenagakerjaan)
• Hybrid work model
• 12 Days of Annual Leave
• Entitled to Indonesia Public Holidays
• Other leave benefits, such as Wedding leave
• Free lunches in office
• Growth opportunities
• Work in a global company with meaningful work, highly skilled colleagues and an amazing culture

Diversity and Inclusion Statement

Dropsuite is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.

As part of our recruitment process, we may collect personal data to support hiring-related activities such as screening, assessment, and communication. This information is collected solely for recruitment purposes and handled in accordance with applicable data protection and privacy regulations. Your data will be treated with strict confidentiality and used only to facilitate your application with us.

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