Office Manager - Malang

About IDP

IDP is a global leader in international education services that helps people study abroad.

As a key voice in the industry, IDP partners with educational institutions to help them attract the right students and co-owns IELTS, a leading English proficiency test.

Established in 1969 in Australia, IDP has teams based in more than 60 countries. Despite its evolution, IDP’s purpose has remained constant: to help people transform their lives throughinternational education. For more information, visit www.idp.com.

About Student Placement

At IDP, it’s our goal to help every student fulfil their global potential by streamlining the pathway to studying abroad.

To do this, it takes scale. Each year, almost 100,000 IDP students are studying at more than 800 universities around the world, supported by our local teams who know each country’s education

landscape inside and out.

Our unbiased guidance helps students build personalised pathways to success. IDP’s 2,200 counsellors reinforce their own expertise with data-driven insights to give advice that’s reliable and valuable.

For universities, governments and sector bodies, our quality insights and tailored solutions make it easier to reach ambitious international students that will shape the future of campuses worldwide.

About IELTS

IDP is a proud co-owner of IELTS, the world’s best and most trusted English language test for study, work and migration. For more than 35 years, IELTS has been a pioneering force in the industry, and we continue to lead the sector today.

We believe in using technology to enhance human connection, rather than replace it. We want to empower our test takers to achieve their best score. We offer a choice of paper, computer or online testing, and the opportunity to retake just one skill if a test taker did not achieve their desired score, setting us apart from other high-stakes tests.

With an IELTS score, test takers can showcase their language proficiency and abilities and access more than 12,500 organisations worldwide – from education institutions and employers to government and professional bodies.

IDP ensures widespread accessibility by providing IELTS in more than 2,000 test locations in more than 60 countries.

About IDP

An ASX100 business part that is owned by Australian universities, IDP is a pioneer in international education services. Our core business lines include student placement to Australia, US, UK, Canada and New Zealand institutions, English-language testing and training.

We are on a mission to build the world's leading platform and connected community to guide students along their journey to achieve their lifelong learning and career aspirations.

As a co-owner of IELTS, we deliver the English test that is trusted by more governments, universities and organisations than any other. We also operate English language teaching schools in South East Asia.

We are innovators, driven by the needs of our customers and deep data insights. Our 5,000 team members based around the world understand that our services change lives – not only of our customers, but their wider communities.

By combining empathy and professional expertise with digital excellence, we create launch pads for our customers to achieve global success.

Key Accountabilities

• Achieve the short term goals in assigned offices for Student Placement & execute the long term strategy of the company to strengthen its position as leading student placement service provider. This to be achieved by finding the right balance between local needs of customers and global operating model.
• Strengthen company’s leadership build to become one of top 2 players in Multi Destination
• Develop and execute the destination wise activity calendars to deliver pipeline leads and conversion targets by intake.
• To provide strong business leadership, instilling company’s vision for the organization and a performance driven culture with the office team
• Provide mentoring, coaching, ongoing communication thereby driving for high engagement and excellent business results
• Build strong client support through ongoing engagement and client relations.
• Build strong working matrix relationships with country teams – destination and marketing - to deliver optimal results
• Contribute to building a world class operating environment by exhibiting a collaborative but decisive operating style.
• Effectively implement global priority projects at country/office
• Be a productive and effective member of country leadership team and supporting CD through exhibiting a collaborative operating style but ensuring that decisions are taken on time
• Work with country finance team to ensure compliance with all applicable country and local laws and policies.
• Sales:
• Develop and maintain a strong sales and service culture within the business
• Identify, develop and implement strategies to achieve sales objectives for the offices for student placement. Monitor results and initiate corrective action where required.
• Collaborate with Destination Managers, Marketing to develop and implement lead generation programs including events, client office visits, web etc, ensure counselling capacity /capability as per targets and ensure consistent sales, service and client management performance standards and benchmarks which are continuously improved.
• Establish best practice frameworks and mechanisms based on IDP’s core SOP model
• Lead and support Offices to improve Sales productivity through the implementation of global CRM system adoption, pipeline management , conversion benchmarks. Improve sales skills through training.
  

Required Experience

• Bachelor or Master Degree (preferable), any field
• Working Experience : Minimum 4 years education experiences and/or related industry
• Have working experience in a target-based sales environment
• Strong problem resolution skills
• Excellent presentation and communication skills
• Good written and verbal English skills