Online Order Support VA
TalentPop App
Tanggal: 6 hari yang lalu
Kota: Bekasi, West Java
Jenis kontrak: Penuh waktu
Jarak jauh

Join TalentPop App as a Brand Concierge - Online Order Support VA!
At TalentPop App, we partner with fast-growing online businesses to provide exceptional customer experiences that go beyond the transaction. As a Brand Concierge, you will be at the heart of delivering a premium, personalized experience to our clients' customers, ensuring every interaction reflects the brand's identity and values. If you’re passionate about building relationships, offering tailored support, and ensuring a seamless shopping journey, this role is for you!
We’re looking for a dependable and customer-focused Brand Concierge - Online Order Support VA who can support customers with their orders while providing a premium, concierge-level experience. If you're ready to thrive in a fast-paced, fully remote team, we’d love to meet you!
What You’ll Do
Ready to be the face of a brand and provide an exceptional online shopping experience? Apply now to become a Brand Concierge - Online Order Support VA at TalentPop App!
At TalentPop App, we partner with fast-growing online businesses to provide exceptional customer experiences that go beyond the transaction. As a Brand Concierge, you will be at the heart of delivering a premium, personalized experience to our clients' customers, ensuring every interaction reflects the brand's identity and values. If you’re passionate about building relationships, offering tailored support, and ensuring a seamless shopping journey, this role is for you!
We’re looking for a dependable and customer-focused Brand Concierge - Online Order Support VA who can support customers with their orders while providing a premium, concierge-level experience. If you're ready to thrive in a fast-paced, fully remote team, we’d love to meet you!
What You’ll Do
- Provide exceptional, personalized service through phone, live chat, email, and SMS — assisting with inquiries related to orders, products, returns, and refunds.
- Act as the voice of the brand, ensuring all customer interactions reflect the company’s identity, tone, and values.
- Assist customers with order-related inquiries, including tracking, returns, and exchanges, while ensuring a smooth and satisfying experience.
- Engage with customers beyond basic support, fostering long-term relationships that enhance brand loyalty and customer retention.
- Maintain accurate records of customer interactions and feedback to provide insights that can improve service and help the internal team refine the customer experience.
- Share insights and trends with the internal team to continually improve the customer experience and brand representation.
- 1+ year of experience in customer service, online support, or e-commerce, with a focus on personalized customer engagement.
- Strong communication skills — both written and verbal — with a friendly, professional, and solution-oriented approach.
- Familiarity with Shopify, Zendesk, Gorgias, or similar platforms is a plus.
- Ability to remain calm and resourceful when handling customer concerns, always striving to deliver top-tier service.
- Strong organizational skills and attention to detail.
- Comfortable working remotely and independently in a fast-paced environment.
- Earn commissions and enjoy annual performance-based raises.
- Paid time off to relax and recharge.
- HMO health coverage or a health stipend (depending on location) to support your well-being.
- Performance and recognition bonuses to celebrate your contributions.
- 100% permanent work-from-home setup — skip the commute!
- A supportive, friendly team culture with real opportunities for career growth.
Ready to be the face of a brand and provide an exceptional online shopping experience? Apply now to become a Brand Concierge - Online Order Support VA at TalentPop App!
Cara melamar
Untuk melamar pekerjaan ini, Anda perlu otorisasi di situs web kami. Jika Anda belum memiliki akun, silakan daftar.
Posting CVPekerjaan serupa
SALES STAFF
PT Garuda Yamato Steel,
Bekasi, West Java
2 minggu yang lalu
What Will You Do : Develop and present competitive sales offers, engaging in effective negotiations to close deals and achieve sales targets. Introduce and promote the company’s products to potential clients, ensuring a clear understanding of product value and benefits. Perform ongoing market research and analysis to gain insights into customer needs, preferences, and emerging market trends. Prepare and deliver...

Assistant Production Manager
PaintPro Indonesia,
Bekasi, West Java
2 minggu yang lalu
Duties & Responsibility:Develop and implement production schedules to meet demand while optimizing resource utilization.Ensure smooth batch processing, mixing, and dispersing of raw materials.Monitor and adjust production plans based on sales forecasts and inventory levels.Implement Lean Manufacturing, Six Sigma, and Kaizen initiatives to improve production efficiency.Reduce waste, production downtime, and raw material costs.Work with the maintenance team to ensure minimal equipment...

Admin Warehouse - Bekasi
Hijrahfood,
Bekasi, West Java
2 minggu yang lalu
Company Description: Berawal dari kepemilikan perseorangan yang bergerak di bidang distribusi daging sapi pada tahun 1992, Hijrahfood dimulai dari industri dengan skala rumah tangga untuk memenuhi kebutuhan masyarakat sekitar. Pada tahun 1995 akhirnya Hijrahfood resmi didaftarkan sebagai perusahaan dagang (PD. Hijrah Gizi Hewani) yang melayani kebutuhan daging sapi untuk banyak perusahaan seperti hotel, restoran, katering, pabrik, dan lain-lain di wilayah...
