Operation Excellence & Customer Success [Bekasi, Indonesia]

About Locad

Locad is the logistics engine enabling e-commerce brands to systematically store, pack, ship, and track orders across Asia-Pacific, GCC and the USA. Our tech platform syncs inventory across online channels and organizes end-to-end order fulfillment through our reliable network of warehouses and shipping partners across Singapore, Malaysia, the Philippines, Thailand, China, Indonesia and Australia, the USA, Saudi Arabia, and UAE with more locations opening soon. Hundreds of brands now have access to the Locad logistics engine, allowing faster shipping, reduced costs, and exponential growth. Equipped with the technology, infrastructure, and partners running on one integrated system, Locad is on a mission to propel every business forward.

Why Choose Locad?

• Annual Performance Bonus
• 25 Days of Paid Time Off
• Health Maintenance Organisation (HMO) Coverage from Day One
• Provided MacBook for Enhanced Productivity
• Annual Learning & Development Budget for Professional Growth

What You’ll Focus On:

Operations Management & Excellence (50%)

• Oversee daily warehouse operations, ensuring smooth execution across receiving, putaway, returns, picking, packing, and dispatch activities.
• Coordinate with transportation providers to ensure timely deliveries.
• Implement cost-saving and operational improvement initiatives in coordination with the Operations Supervisor.
• Foster a culture of 5S and Visual Management to drive efficiency and cleanliness in warehouse operations.
• Support onboarding and training programs for warehouse staff on new processes and safety standards.
• Generate daily and weekly reports on warehouse performance metrics.

Customer Success (50%)

• Serve as the first point of contact for brand partners via ticketing systems, handling queries, issue resolutions, and requests.
• Maintain brand dashboards tracking SLA performance, fulfillment accuracy, and customer satisfaction.
• Proactively identify and address recurring service issues through cross-functional collaboration.
• Advocate for the customer in operational discussions to ensure a best-in-class brand experience.

What You Bring:

Experience & Knowledge:

• 2–3 years of experience in operations or customer-facing roles within logistics, supply chain, or e-commerce industries.
• Solid understanding of warehouse processes and systems (e.g., WMS).
• Familiar with logistics operations, transportation planning, and supply chain coordination.
• Hands-on experience in customer success, account management, or support roles.
• Knowledge of SOP documentation and continuous improvement tools (Lean, 5S, etc.).

Education:

• Bachelor’s degree in Logistics, Supply Chain Management, Business Administration, or related fields.
• Certifications in warehouse/logistics operations are a plus.

Skills:

• Strong leadership and team coordination skills.
• Effective problem-solving and decision-making capabilities.
• Excellent verbal and written communication skills in both English and Bahasa Indonesia.
• Ability to multitask in a fast-paced, warehouse-focused environment.

How to Apply

The best way to apply is to follow the link to our website. if you don't have a CV, a LinkedIn profile will do.

Every application will receive a response.