Operational Manager at AADK (Ada Apa Dengan Kopi)

BP Consulting Group (BrandPartner) - Strategic Business Consultant


Tanggal: 1 minggu yang lalu
Kota: Surabaya, East Java
Jenis kontrak: Penuh waktu
Responsibilities

  • Ensure that each store delivers a consistently high standard of customer service.
  • By planning and directing AADK’s main operations including quality, standards, cleanliness, and customer satisfaction to maximize profit. Monitoring consistent implementation and review of SOPs throughout all AADK outlets.
  • Liable for all the day-to-day queries, complaints or problems that arise in the outlet.
  • Carry out regular inspections of all outlets in the areas of service, amenities, cleanliness, professionality, politeness, staff presentation and grooming.
  • Provides support to all Supervisors and staff to promote a culture of excellence in customer care through a warm welcome and a desire to exceed expectations.
  • Conduct regular operations meetings with all supervisors to discuss routine operational matters, departmental performance targets, and customer feedback.

Requirements

  • Based in Surabaya
  • Graduate of bachelor’s degree.
  • Experience in FnB industry or related fields for min. 3-5 years.
  • Excellent communication skills.
  • Attention to detail, excellent problem solver, strong analytical and organizational skill.
  • Excellent knowledge of the FnB Industry.
  • Experienced in managing operational needs, such as maintaining quality, standards, and customer satisfaction.
  • Excellent attention to detail and ability to execute also follow through on projects.
  • A people person, able to build and maintain positive relationships with colleagues.
  • Ability to work with People & Performance Management.

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