Operations Associate

About Flokq

Flokq started with an idea to make people feel at home in a city filled with overwhelming opportunities, ever-reducing space, and increasing isolation. We began our journey with a three-pronged approach—offering affordable and convenient housing, creating a community for like-minded individuals, and addressing the city’s housing challenges.

As a growing startup in the prop-tech space, we have achieved significant milestones, including securing funding from prominent angel investors and strategic partners. Our success is driven by a small, dedicated team that continuously innovates and works hard to solve these challenges.

Job Overview

We are looking for a detail-oriented and proactive Operations Staff to join our team. In this role, you will manage daily operational activities, support administrative processes, and ensure seamless coordination between internal teams, partners, and customers. This position is open to fresh graduates who are eager to learn and grow in a dynamic startup environment.

Responsibilities

Communicate and coordinate with operations, sales, and external partners to achieve business objectives.

Oversee and contribute to key operational activities, including move-ins, escalations, move-outs, payments, and overall customer experience.

Track inbound and outbound payments, actively follow up on collections, and maintain accurate financial records.

Draft and process contracts, invoices, and other operational documents.

Manage administrative tasks, including data entry, documentation, and reporting.

Monitor customer feedback and reviews, analyze insights, and propose initiatives to improve the retention rate.

Assist in revising and improving standard operating procedures (SOPs).

Requirements

Bachelor’s degree in management, marketing, business administration, or a related field.

Fresh graduates are welcome to apply!

Strong organizational and administrative skills, with attention to detail.

Excellent customer service and communication skills.

Ability to handle conflicts and resolve issues efficiently.

Proficiency in Microsoft Office/Google Workspace; familiarity with CRM or ERP systems is a plus.

Highly motivated, adaptable, and able to work in a fast-paced environment.

English proficiency

If you are passionate about operations and enjoy problem-solving in a dynamic startup environment, we’d love to hear from you!