Operations Manager - Luxury F&B (Craft Cocktails | Artisan Tea | Pastry Atelier)

Noraa & Co.


Tanggal: 1 hari yang lalu
Kota: Surabaya, East Java
Jenis kontrak: Penuh waktu
Backed by one of the biggest conglomerate groups in Indonesia, our customer is building one of the most exciting F&B specialty brands in Surabaya. They are looking for Operations Manager to serve as the owners operational anchor for a premium F&B group. You'll ensure flawless daily execution across pastry kitchens, tea salons, and cocktail bars.

What you'll do:

  • Conduct daily quality checks for pastry mise-en-place, tea service calibration, and cocktail garnishes.
  • Lead pre-shift briefings for 70+ staff on service standards, VIP alerts, and daily specials.
  • Approve all market orders for specialty ingredients (Valrhona chocolate, rare tea leaves, seasonal fruits).
  • Audit daily waste logs and inventory counts for pastry overproduction and bar spillage.
  • Resolve guest escalations in real-time (e.g., remaking a soufflé within 15 minutes for regulars).
  • Optimize labor schedules to match reservation forecasts and peak traffic patterns.
  • Deliver nightly P&L snapshots to the owner with sales vs. cost analysis.
  • Train captains on luxury recovery protocols (complimentary petit fours, custom tea infusions).
  • Oversee weekly deep-cleaning schedules for pastry kitchens and bar equipment.
  • Test new pastry recipes for consistency in texture, plating, and shelf-life.


What you'll need:

  • 5+ years in luxury F&B operations (fine dining, 5-star hotels, or patisserie groups)
  • Pastry expertise: Mastery of French techniques, gluten-free adaptations, and plated desserts
  • Hands-on experience with POS systems (Toast/Lightspeed) and inventory software (MarketMan)
  • Fluency in financial KPIs: pastry yield %, cover per labor hour, recipe cost variance
  • Availability for 5-day onsite work including weekends


The ideal candidate will have:

  • Obsessive precision in pastry QA (e.g., spotting underproofed croissants by sheen).
  • Military-grade discipline in daily checklists and HACCP compliance.
  • Owners mindset: You protect margins like its your own business.
  • Calm under fire: De-escalate VIP complaints while directing kitchen recovery.
  • Supplier network: Relationships with premium vendors (chocolate couvertures, tea estates).

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