Ops Manager (GoApotik)
GUE Ecosystem
Tanggal: 16 jam yang lalu
Kota: Tangerang, Banten
Jenis kontrak: Penuh waktu
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- Oversee and optimize the distribution and aggregator services at GoApotik
- Set up, develop, and implement strategies (Online to Offline) [Eg: Enabler, drop-ship, multiwarehouse, aggregator optimation, etc
- Oversee day-to-day operational activities, ensuring smooth execution across distribution channels.
- Develop and implement an effective Supply Chain Management system to support the enabler model and ensure the SCM system integrates with other operational and business tools for seamless functioning.
- Manage customer support team in all channels, ensure a smooth customer journey from online engagement to offline delivery, while also monitoring customer feedback and addressing issues promptly to improve satisfaction and increase customer retention
- Collaborate with product & tech teams to integrate online platforms with backend system
- Train staff at offline locations on using online platforms and systems effectively and conduct workshops or seminars to promote O2O best practices across the organization
- Bachelor’s degree in Business, Operations Management, Supply Chain, or a related field.
- Experience in distribution, and aggregator services are preferred
- Minimum 5 or more years of experience in operations management, preferably in distribution and supply chain roles.
- Strong understanding of distribution models (70%) and supply chain management (30%).
- Proven experience in process improvement, operations monitoring, and system development.
- Excellent stakeholder management and communication skills.
- Proficiency in using SCM and ERP systems.
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- Operations
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