Order Management Officer - ID Regional East, OE

The Goodyear Tire & Rubber Company


Tanggal: 3 minggu yang lalu
Kota: Bogor, West Java
Jenis kontrak: Penuh waktu
Location: ID - Bogor

Goodyear Talent Acquisition Representative: Katrena Calimag-Rupera

Sponsorship Available: No

Relocation Assistance Available: No

Primary Purpose Of The Position

  • To efficiently manage the order fulfillment processes and by established operation policies/procedures.
  • Actively participate and comply with the environmental, health and safety policy of PT Goodyear Indonesia Tbk.

Job Duties & Responsibilities

Customer contacts

  • Act as the first customer contact person to handle customer inquiries for assign area, OEM and staff purchased/Kopkar and WFFS (withdrawal from finished stock), such order status, and pricing.
  • Provide feedback to the relevant sales, supply chain & finance personnel regarding order status and/or changes.

Order processing

  • Process customer orders/changes according to established department policies/procedures after confirming the stock availability and customer product allocation, Communicate with customer on relevant information, e.g. payment method, delivery schedules and product availability, credit terms and coordinate with supply chain, logistics and finance personnel. Prepare order confirmation with approval and confirmation from sales supervisor. Process customer returns according to established policies/procedures
  • Process OE orders from OEM Customer by liaising with OE Manager, Supply Chain and Finance Team related. Drive the OE Order processing to meet the order timeline as per required by OEM Custome
  • To handle data entry for new defective return tire & FOC program.
  • Provide daily sales report
  • Provide Weekly OE Report

Shipping and delivery coordination

  • Prioritize delivery schedules based on first come first served and customers’ delivery requirements and electronically process delivery orders.
  • Track feedback from transportation or warehousing service providers/suppliers/ carriers/ logistics etc to ensure timely order delivery.
  • Communicate timely with Local RP customers and OEM customers on delivery status.
  • Record & report the delivery performance achievement to OEM Customers.

Administration of customer complaints and claims

  • To ensure claim adjustment is handled properly according to valid policy.
  • Record and follow up the voice of customer from OEM
  • Alert the supervisor and respective sales & supply chain personnel on any unmet customer needs

Reporting

  • Provide report according to business inquiry.

Job Requirements

  • Bachelor degree from any major
  • Minimum 1 years experience in order processing or customer service
  • Understand Product Knowledge, Business Process and Sales Environment
  • Having capabilities of an order processing view, with an ability to work management, influencing people and teamworking.
  • Excellent team player, bias for action and results
  • Have intuitive nature, high personal integrity
  • Ability to think creatively and analytically
  • Ability to work cross functional
  • Strong interest in automotive, tyre and accessories
  • Computer literate
  • Familiar with SAP

Goodyear is an Equal Employment Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to that individual's race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender identity, age, physical or mental disability, ethnicity, citizenship, or any other characteristic protected by law.

Goodyear is one of the world’s largest tire companies. It employs about 68,000 people and manufactures its products in 53 facilities in 20 countries around the world. Its two Innovation Centers in Akron, Ohio and Colmar-Berg, Luxembourg strive to develop state-of-the-art products and services that set the technology and performance standard for the industry. For more information about Goodyear and its products, go to www.goodyear.com/corporate

Cara melamar

Untuk melamar pekerjaan ini, Anda perlu otorisasi di situs web kami. Jika Anda belum memiliki akun, silakan daftar.

Posting CV

Pekerjaan serupa

Payroll Assistant Manager

The Goodyear Tire & Rubber Company, Bogor, West Java
1 hari yang lalu
Location: ID - BogorGoodyear Talent Acquisition Representative: Kerr Bianca BeechSponsorship Available: NoRelocation Assistance Available: NoPrimary Responsibilities Of The RoleYou will lead the whole cycle of payroll process for all permanent employees, direct contract and internship with high accuracy and timely manner (Expat/Inpat/Local+/Local) around 900 associatesYou will maintain Payroll Personnel Master Data and update it regularly through the system according to...

ACCOUNT CONTROLLER 2 (General Accounting)

PT. Suryaraya Rubberindo Industries, Bogor, West Java
3 minggu yang lalu
Kembali ke daftar lowonganGambaran Tanggung JawabMelakukan pencatatan atas seluruh transaksi perusahaan dan menyajikannya dalam bentuk laporan keuangan sebagai salah satu bentuk pengukuran kinerja perusahaan dan pengambilan keputusan oleh manajemen.Rincian Tugas Mengelola dokumen laporan keuangan Membantu penyajian pelaporan keuangan bulanan secara menyeluruh Membantu penyajian pelaporan keuangan tahunan secara menyeluruh Membantu mengelola gudang dokumen accountingKualifikasiMemiliki kemampuan Planing AnalisaMemiliki Logic thinking yang baik...

PIC GENERAL AFFAIR

Kaltech Consultancy, Bogor, West Java
3 minggu yang lalu
Mengawasi seluruh kegiatan operasional GA dan memastikan kelancaran fasilitas penunjang kantorMenyusun perencanaan kebutuhan GA bulanan dan tahunan (budget, aset, layanan pihak ketiga)Berkoordinasi dan melakukan evaluasi kerja vendor (kebersihan, keamanan, catering, transportasi, dll)Melakukan kontrol terhadap inventaris dan dan pemeliharaan aset perusahaanMenyusun dan melaporkan hasil kerja kepada Head Unit GA terkait secara berkala