Order Management Officer - WEST, OE
The Goodyear Tire & Rubber Company
Tanggal: 3 minggu yang lalu
Kota: Bogor, West Java
Jenis kontrak: Penuh waktu

Location: ID - Bogor
Goodyear Talent Acquisition Representative: Katrena Calimag-Rupera
Sponsorship Available: No
Relocation Assistance Available: No
Primary Purpose Of The Position
Customer contacts
Goodyear is one of the world’s largest tire companies. It employs about 68,000 people and manufactures its products in 53 facilities in 20 countries around the world. Its two Innovation Centers in Akron, Ohio and Colmar-Berg, Luxembourg strive to develop state-of-the-art products and services that set the technology and performance standard for the industry. For more information about Goodyear and its products, go to www.goodyear.com/corporate
Goodyear Talent Acquisition Representative: Katrena Calimag-Rupera
Sponsorship Available: No
Relocation Assistance Available: No
Primary Purpose Of The Position
- To efficiently manage the order fulfillment processes and by established operation policies/procedures.
- Actively participate and comply with the environmental, health and safety policy of PT Goodyear Indonesia Tbk.
Customer contacts
- Act as the first customer contact person to handle customer inquiries for assign area, OEM and staff purchased/Kopkar and WFFS (withdrawal from finished stock), such order status, and pricing.
- Provide feedback to the relevant sales, supply chain & finance personnel regarding order status and/or changes.
- Process customer orders/changes according to established department policies/procedures after confirming the stock availability and customer product allocation, Communicate with customer on relevant information, e.g. payment method, delivery schedules and product availability, credit terms and coordinate with supply chain, logistics and finance personnel. Prepare order confirmation with approval and confirmation from sales supervisor. Process customer returns according to established policies/procedures
- Process OE orders from OEM Customer by liaising with OE Manager, Supply Chain and Finance Team related. Drive the OE Order processing to meet the order timeline as per required by OEM Custome
- To handle data entry for new defective return tire & FOC program.
- Provide daily sales report
- Provide Weekly OE Report
- Prioritize delivery schedules based on first come first served and customers’ delivery requirements and electronically process delivery orders.
- Track feedback from transportation or warehousing service providers/suppliers/ carriers/ logistics etc to ensure timely order delivery.
- Communicate timely with Local RP customers and OEM customers on delivery status.
- Record & report the delivery performance achievement to OEM Customers.
- To ensure claim adjustment is handled properly according to valid policy.
- Record and follow up the voice of customer from OEM
- Alert the supervisor and respective sales & supply chain personnel on any unmet customer needs
- Provide report according to business inquiry.
- Bachelor degree from any major
- Minimum 1 years experience in order processing or customer service
- Understand Product Knowledge, Business Process and Sales Environment
- Having capabilities of an order processing view, with an ability to work management, influencing people and teamworking.
- Excellent team player, bias for action and results
- Have intuitive nature, high personal integrity
- Ability to think creatively and analytically
- Ability to work cross functional
- Strong interest in automotive, tyre and accessories
- Computer literate
- Familiar with SAP
Goodyear is one of the world’s largest tire companies. It employs about 68,000 people and manufactures its products in 53 facilities in 20 countries around the world. Its two Innovation Centers in Akron, Ohio and Colmar-Berg, Luxembourg strive to develop state-of-the-art products and services that set the technology and performance standard for the industry. For more information about Goodyear and its products, go to www.goodyear.com/corporate
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