Product Admin & Activation Executive

About Us

99 Group is a leading real estate technology company that operates real estate portals across South East Asia, specializing in digital property advertising. Headquartered in Singapore, it is currently operational in Singapore and Indonesia and employs over 500 employees. In Singapore, 99 Group operates 99.co and SRX.com.sg, while in Indonesia, it operates 99.co/id and Rumah123.

Join Us and Lead the Real Estate Revolution!

At 99 Group, we're on a mission to revolutionize the real estate industry by seamlessly integrating cutting-edge technology and innovation. If you're excited to be at the forefront of this transformation and are ready to tackle the industry's challenges head-on, we want you to be a part of our dynamic team.

Your Role: Product Admin & Activation Executive

What you’ll be doing:

• Input and maintain product data within the Real Insights system and CRM (Customer Relationship Management).
• Assist in the preparation of sales proposals and other supporting documents.
• Ensure the availability and accuracy of product information for the sales team.
• Process customer orders and ensure all necessary documentation is complete.
• Coordinate with relevant teams (e.g., shipping, installation, technical) to ensure a smooth customer activation process.
• Monitor the customer activation process and resolve any issues that arise.
• Ensure customer satisfaction throughout the activation process.
• Provide administrative support to the sales team in day-to-day activities.
• Prepare reports and sales data as required.
• Follow up with customers regarding the status of their orders and activation.
• Identify and analyse existing workflows to find opportunities for efficiency improvements.
• Propose and implement process improvements to enhance the productivity of the sales team.
• CRM Proficiency: Emphasise the importance of proficiency in CRM software, and provide specific examples where possible.
• Data Entry Accuracy: Highlight the need for precise data entry and maintenance.
• Customer Focus: Stress the importance of customer satisfaction and a service-oriented approach.
• Proactive Approach: Encourage candidates who demonstrate a proactive mindset in identifying and resolving issues.

What We're Looking For:

• Minimum of a Diploma/Bachelor’s degree in Business Administration, Management, or a related field.
• At least 1 year of experience in administration, operations, or customer service.
• Experience with CRM software (e.g., Salesforce, HubSpot) is a plus.
• Excellent administrative and organisational skills.
• Understanding of basic sales and customer service concepts.
• Strong communication skills, both verbal and written.
• Ability to work independently as well as part of a team.
• Proficient in using computers, including Microsoft Office (Word, Excel, PowerPoint).
• Meticulous, accurate, and reliable.

Are you ready to shape the future of real estate? Join us in this exciting journey of innovation, collaboration, and growth. Together, let's redefine what's possible in the world of real estate.

Make your mark at 99 Group. Apply now!