Product Operation Officer

PT. Modular Kuliner Indonesia


Tanggal: 1 bulan yang lalu
Kota: Yogyakarta, Yogyakarta
Jenis kontrak: Penuh waktu

Job Description

  • Maintain day to day tech-product operations dan make sure everything runs smoothly
  • Align with head of product engineer to report any issues related to product and identify tech-product improvement and implementation
  • Review and update the Help Page/FAQ Pages - for Hangry App user
  • Create/update manual book of tech-product
  • Assign the task to the product operation officer team
  • Create and update the manual book for tech-product
  • Handling customer, troubleshooting, or understanding Hangry tech-based product issues
  • Weekly review of customer complaints about tech-based product issues
  • Handling platform content related issues (menu/promo)
  • Register new menu and new outlet on POS
  • Update menu information (name, price, and structure on POS System, Intools, and Delivery Channel) on a weekly basis using OrderHub tools
  • Align with other teams (MKT, PM, and GA ) for the menu/new outlet registration process

Qualifications

  • Bachelor's degree of Any Major
  • 1 /2 years on administrative task
  • Proficient in Excel
  • Communication Skill, Problem-solving Skill, Analytical Skill

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