Project Manager (Loyalty)

Antikode


Tanggal: 3 hari yang lalu
Kota: Tangerang, Banten
Jenis kontrak: Kontraktor
As a Loyalty Project Manager, you will be responsible for managing client projects that focus on loyalty solutions. This includes planning, execution, delivery and program monitoring to make sure everything aligns with client objectives. You will act as the primary point of contact between the client and internal teams, ensuring the seamless delivery of high-quality solutions while maintaining strong client relationships.

Job Description

  • Oversee end-to-end delivery of loyalty-focused projects, ensuring timelines, budgets, and scope are met.
  • Coordinate with cross-functional teams to deliver client objectives.
  • Act as the main liaison with clients, understanding their loyalty program goals and translating them into actionable project plans.
  • Provide regular updates, manage client expectations, and gather feedback.
  • Offer insights on loyalty concepts and program structures, tailoring solutions to industry best practices.
  • Support clients in optimizing program strategies for customer retention and engagement.
  • Identify potential risks and develop mitigation strategies to maintain project momentum.
  • Resolve issues effectively, ensuring projects stay on track.
  • Continuously track loyalty program KPIs and system performance, providing actionable insights, regular check-ins, and proactive solutions to ensure optimal customer engagement and client satisfaction.
  • Monitor project performance and deliver detailed reports for stakeholders.
  • Evaluate program effectiveness using data and recommend improvements.

Job Requirements

  • 2+ years of experience in project management, preferably in loyalty, CRM, or marketing-related projects.
  • Solid understanding of loyalty programs, customer retention strategies, and engagement tools.
  • Proficient in project management tools (e.g., ClickUp, Lark or similar).
  • Familiarity with analytics tools and basic reporting (e.g., Google Analytics, loyalty dashboards).
  • Excellent communication and interpersonal skills to manage client relationships effectively.
  • Excellent presentation skill.
  • Strong problem-solving abilities and critical thinking.
  • High attention to detail and organizational skills.
  • Adaptability to dynamic client needs and changing priorities.
  • Willing to hybrid work at Bintaro, Tangerang Selatan

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