Quality Assurance

Qiscus is an AI-powered omnichannel conversational platform that helps businesses embrace the new expectations of excellent Customer Experience (CX) through the ability to engage in timely conversations at scale. Quality Assurance has played an important role to boost clients’ confidence and enhance customer experience (CX) by ensuring product development runs smoothly and more productively. Thus, we need a person with a keen eye for detail and excellent communication skills to work closely with high-performing teams. If you find yourself fitting this role, join us!

What You Will Do

• Collaborate with project managers, developers, and stakeholders to define quality standards.
• Develop and maintain comprehensive test plans, test cases, and test scripts.
• Execute manual and automated testing, ensuring conformance with project requirements.
• Record problems and issues
• Create logs to document testing phases and defects
• Report bugs and errors to development teams
  
• Implement and manage automated testing frameworks using tools like Katalon, Selenium, or similar.
• Identify, document, and track defects, collaborating closely with development teams for resolution.
• Conduct regression, performance, and security testing to ensure software reliability.
• Continuously improve QA processes and advocate for best practices within the team.
  
  

What You Will Bring To The Role

• Bachelor’s degree in Computer Science, Engineering, or a related field.
• Minimum of 1 years’ experience in Software Quality Assurance or Quality Control.
• Strong knowledge of Agile frameworks (Scrum, XP, Kanban) and software development life cycles.
• Proficiency in test management tools and automation frameworks (e.g., Postman, Katalon, Selenium, JMeter, Burp Suite).
• Experience with continuous integration/continuous deployment (CI/CD) tools is a plus.
• Strong analytical, problem-solving, and troubleshooting skills.
• Excellent communication skills and the ability to work effectively in cross-functional teams.
• Having an understanding of LLM (Large Language Model) is a plus.