Quality Assurance Intern

Qiscus is an AI-powered omnichannel conversational platform that helps businesses embrace the new expectations of excellent Customer Experience (CX) through the ability to engage in timely conversations at scale. Quality Assurance has played an important role to boost clients confidence and enhance customer experience (CX) by ensuring product development runs smoothly and more productively. Thus, we need a person with a keen eye for detail and excellent communication skills to work closely with high-performing teams. If you find yourself fitting this role, join us!

What You Will Do

• Assist in the development and execution of manual and automated (if any) test cases.
• Collaborate with QA team members to identify, document, and track bugs.
• Collaborate with project managers, developers, and stakeholders to define quality standards.
• Record problems and issues
• Create logs to document testing phases and defects
• Report bugs and errors to development teams
  
• Participate in project development meetings and contribute to quality discussions.
• Support regression, performance, and functional testing.
• Maintain and update QA documentation, including test plans and reports.
• Act as an AI Trainer by curating and labeling data to improve AI model performance.
• Analyze AI outputs and provide feedback to enhance system accuracy.
• Work closely with cross-functional teams to ensure product quality aligns with customer expectations.
  
  

What You Will Bring To The Role

• Final year students, fresh graduates from any related fields, or young professionals with a maximum of 2 years of work experience with have strong skill in Quality Assurance
• Strong interest in Quality Assurance and AI technologies.
• Familiarity with Agile frameworks (Scrum, XP, Kanban) and regression testing is a plus
• Ability to create UAT test plan, test cases and test scripts
• Working knowledge of test software (e.g. Postman, Katalon, Selenium, JMeter, Burp)
• Excellent communication skills
• Problem-solving aptitude with adeptness in anticipation abilities
• Having an understanding of LLM (Large Language Model) is a plus.