Quality Assurance Supervisor - Operations (Yogyakarta)

Shopee


Tanggal: 2 minggu yang lalu
Kota: Yogyakarta, Yogyakarta
Jenis kontrak: Penuh waktu
Job Description

  • Develop and implement quality control processes and procedures to ensure that products and services meet established quality standards, especially for Return & Refund Team.
  • Train, supervise and mentor QA team members to ensure that they have the necessary skills and knowledge to carry out their duties effectively.
  • Work closely with production, engineering, and customer service teams to ensure that quality is embedded in all processes.
  • Develop and maintain quality metrics to monitor and report on product and service quality performance.
  • Lead investigations into quality issues, identify root causes and implement corrective actions to prevent recurrence.
  • Participate in the development and implementation of new products and services, ensuring that quality requirements are integrated into the design and development process.
  • Ensure compliance with all relevant regulatory requirements and industry standards related to quality.

Requirements

  • Min. 5 years of professional working experience
  • Has experience in creating and managing SOP / Best Practice Guidelines
  • Has experience in training material creation and delivery
  • Highly compatible in using Microsoft Office tools (especially Excel and Powerpoint)
  • Able to communicate in English in professional settings
  • Experience in leading and developing a team
  • Has a user-centric and growth mindset
  • Demonstrate good problem solving and analytical thinking skills
  • Previous experience in tech company would be beneficial

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