Remote Customer Support Agent (Full-time, eCommerce)

DG Marketing Consulting


Tanggal: 1 minggu yang lalu
Kota: Pekerjaan jarak jauh, Pekerjaan jarak jauh
Jenis kontrak: Penuh waktu
Jarak jauh

Join our growing eCommerce company as a Remote Customer Support Agent.

In this role, you will provide online customer service and email support to help customers with orders, shipping, refunds, and payment issues.


 Company website: https://ds-ecom.com

We operate multiple online stores and brands worldwide. As part of a small remote support team, you will have real responsibility and opportunities to develop your skills.

Being organized, reliable, and fluent in English is essential for success in this role.


Qualifications and Skills

  • Minimum 1 year of experience in customer service, call center, help desk, or eCommerce support
  • Excellent English communication skills (written and verbal), with clear and professional language
  • Being able to use AI tools to troubleshoot, learn new things quickly and work with minimal supervision and independently
  • Solid understanding of eCommerce processes, including order management, shipping, and returns
  • Other language skills would be a great plus
  • Attention to detail and accuracy when processing orders, understanding data, updating reports, guidelines and preparing reports
  • Comfortable following policies and standard procedures
  • Experience communicating with suppliers or third-party partners (preferred)
  • Proficiency using Zendesk, Google Meet, Google Suite, Slack, and basic reporting tools
  • Positive attitude, reliability, and willingness to learn


Results

  • Deliver excellent customer support that increases satisfaction
  • Resolve customer issues quickly and professionally
  • Maintain accurate records of orders, refunds, reports, guidelines and communications
  • Collaborate effectively with suppliers to ensure timely order fulfillment
  • Prepare reports to monitor our trends, track performance, and support continuous improvement
  • Identify and recommend improvements to customer service and order management processes


Important Notes

  • This is a remote position
  • We use tools like Zendesk, Slack, Google Suite, Google Meet, and ClickUp
  • You need to be responsive, detail-oriented, responsible, proactive, and able to work independently
  • Only applicants who complete the application form will be considered



Cara melamar

Untuk melamar pekerjaan ini, Anda perlu otorisasi di situs web kami. Jika Anda belum memiliki akun, silakan daftar.

Posting CV

Pekerjaan serupa

SAP BASIS Consultant

Sage Consulting Group, Pekerjaan jarak jauh, Pekerjaan jarak jauh
2 minggu yang lalu
Our client is an award-winning strategy & technology consulting firm with a dominant presence in Southeast Asia.They are seeking a collaborative and detail-oriented SAP BASIS Consultant to join their enterprise technology team. The ideal candidate will have hands-on experience in SAP system installations, upgrades, performance tuning, and support across environments such as ECC, S/4HANA, BW, and Solution Manager.Please note that...

Accounting Manager (Remote - fulltime)

Bali Jobs Recruitment, Pekerjaan jarak jauh, Pekerjaan jarak jauh
2 minggu yang lalu
Our client is a tropical beach boutique resort and restaurant on the most beautiful island of Nusa Lembongan, Indonesia. They are currently seeking an experienced accountant or Accounting Manager to support their small to mid-sized business operations (50 - 75 employees), with a strong background in hospitality sector to manage the payroll system, tax reporting, profit and loss management, and...

Operational Risk/ ERMF Specialist

Binance, Pekerjaan jarak jauh, Pekerjaan jarak jauh
2 minggu yang lalu
Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by over 250 million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education, research, payments,...