Sales Support Specialist

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Job Description:

The opportunity:

The Sales Support Specialist will provide crucial administrative and operational support to the sales team, ensuring efficient sales processes and excellent customer service.

How you’ll make an impact:

• You will act as a primary point of contact for sales-related inquiries from internal teams and customers, prepare and process sales orders, ensuring accuracy and adherence to company policies.

• You will maintain and update customer relationship management (CRM) systems with accurate customer information and sales activity, assist in the creation and distribution of sales proposals, presentations, and marketing materials.

• You will coordinate with other departments (e.g., logistics, finance) to resolve customer issues and expedite order fulfillment, generate and analyze sales reports, identifying trends and opportunities for improvement.

• You will schedule and coordinate meetings, appointments, and travel arrangements for the sales team, provide administrative support, including data entry, filing, and managing correspondence.
  You will support the sales team in achieving sales targets by proactively identifying and addressing support needs, contribute to the continuous improvement of sales support processes and procedures.

• You will be responsible to ensure compliance with applicable external and internal regulations, procedures, and guidelines.

• Living Hitachi Energy's core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.

Your background:

• Associate’s degree in business administration, Marketing, or a related field; bachelor's degree preferred.

• More than 5 years of experience in a sales support, administrative, or customer service role, preferably within a technology or industrial environment.

• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and CRM software (e.g., Salesforce).

• Strong organizational and time management abilities, with the capacity to prioritize multiple tasks effectively.

• Ability to work independently and collaboratively in a fast-paced team environment. Proactive problem-solver with a customer-centric approach and demonstrated ability to maintain confidentiality and handle sensitive information.

• Excellent written and verbal communication skills, with a keen eye for detail.

Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process.

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