Sea Logistics Operational Care Specialist

Your Role

Your Responsibilities

• Manage end-to-end sea freight operations, ensuring smooth cargo flow.
• Monitor shipment milestones, proactively resolving exceptions and delays.
• Collaborate with Customer Care teams to ensure service levels meet or exceed customer expectations.
• Coordinate with carriers, co-loaders, customs, and other logistics service providers.
• Ensure full compliance with internal SOPs, regulatory requirements, and quality standards.
• Use internal systems to update shipment status, documentation, and billing.
• Identify opportunities to optimize operational efficiency and support continuous improvement initiatives.
• Ensure accurate and timely invoicing, data entry, and documentation filing.

Your Skills and Experiences

• Minimum 2–4 years of experience in sea logistics or freight forwarding operations.
• Strong understanding of international shipping terms, documentation, and customs processes.
• Proficient in MS Office and logistics systems.
• Excellent coordination, communication, and problem-solving skills.
• Detail-oriented, organized, and able to handle multiple priorities under pressure.
• Proficient in English and Bahasa Indonesia (both spoken and written).

About Kuehne+Nagel

With over 79.000 employees at some 1,300 locations in over 100 countries, the Kuehne+Nagel Group is one of the world’s leading logistics companies.

As an employer, Kuehne+Nagel stands for equal opportunity and we are committed to diversity in our teams. We believe that you can make a valuable contribution to Kuehne+Nagel and look forward to receiving your application.

CONTACT

Razali Ismail

[email protected]