Senior Field Service Engineer (Surabaya-based)

At Endress+Hauser, a renowned family-owned company and a global leader in measurement technology, we foster progress through collaboration, embodying a corporate culture built on respect and trust. With a workforce exceeding 16,000 employees worldwide, we unite to establish dependable relationships that drive mutual success. Our commitment to excellence positions us as a front-runner in the measurement technology industry.

We are looking for a Senior Field Service Engineer to join our dynamic team in in Surabaya, Indonesia. This role is responsible for carrying out service visits for our instruments at customers’ sites from Central Java to Papua, Indonesia.

Roles + Responsibilities

• Delivers post-sale services at customer sites, including installation, maintenance and repair of Endress+Hauser products to ensure that the products function properly
• Ensures customer satisfaction by advising customers on preventive maintenance and configurations that may favorably impact performance
• Support customer in finding solutions, whether technical or non-technical, related to Endress+Hauser products.
• Regularly process the administration of the work performed
• Provide training and instruction to employees at customers’ sites
  
  

Qualification + Profile

• Bachelor’s/graduate degree in Electronics Engineering or a similar qualification
• 3 - 5 years’ experience of working in a service environment
• Knowledge of IT applications, MS Office (proficient user in Word, Excel, PowerPoint, SFDC, SAP)
• Familiar and hands on with process instrumentation products. Familiarity with instrumentation products would be advantage
• Have a good notions in English (writing and speaking). Proficiency in the Chinese language is an advantage
• Willingness to travel all areas covered within the scope of this role
• Enthusiasm, proactive and able to work independently
• Strong problem-solving skills and the ability to communicate effectively with customers of various backgrounds
  
  

Benefits + Perks

• The security of working for an international family-owned company
• People focused. You will receive a wide range of training and development opportunities
• Good work-life balance