Senior Manager, Employee Relations (Kuala Lumpur-based, Relocation Provided)

About Agoda

Agoda is an online travel booking platform for accommodations, flights, and more. We build and deploy cutting-edge technology that connects travelers with a global network of 4.7M hotels and holiday properties worldwide, plus flights, activities, and more . Based in Asia and part of Booking Holdings, our 7,100+ employees representing 95+ nationalities in 27 markets foster a work environment rich in diversity, creativity, and collaboration. We innovate through a culture of experimentation and ownership, enhancing the ability for our customers to experience the world.

Our Purpose – Bridging the World Through Travel

We believe travel allows people to enjoy, learn and experience more of the amazing world we live in. It brings individuals and cultures closer together, fostering empathy, understanding and happiness.

We are a skillful, driven and diverse team from across the globe, united by a passion to make an impact. Harnessing our innovative technologies and strong partnerships, we aim to make travel easy and rewarding for everyone.

Get to Know our Team:

The People Team is a purveyor of opportunity, searching the globe for the most talented individuals and offering them an open, collaborative workplace. By prioritizing skill and potential, we have cultivated a powerful assembly of professionals through our drive for equal opportunity and diversity. We make the move to Agoda a breeze with assisted onboarding programs, and we continue to support and enrich our thousands of Agoda employees through individual growth with outstanding learning programs and various means of assistance. Our development of incredible benefits has ensured everyone can stay strong, healthy, and happy during their time at Agoda. Leading ambitious changes and making a positive impact in the lives of our employees, the People Team is a crucial and rewarding part of Agoda.

The Opportunity:

We are looking for someone to be part of our Global Employee Relations Team as a Senior Manager, Employee Relations (Senior Consultant). Our Employee Relations team works closely with key stakeholders including our Legal/Compliance team, Talent Business Partner team and the Senior Management Team to support employees in challenging circumstances, and we seek to identify trends and share insights to adjust our people management practices to get the best talent outcomes. We advise and enable managers to make the best possible decisions, challenging practices that go beyond legal obligation to protect our unique culture at Agoda.

In this Role, you’ll get to:

• Elevate Compliance and Policy Expertise: Act as the go-to specialist on ER Matters, guiding managers in adhering to company policies, local laws, and regulations
• Enhance Manager Effectiveness: Coach and support managers in addressing employee performance issues and misconduct, leveraging data-driven insights to refine strategies and actions. Critically evaluate systemic issues in manager capability and practices, and escalate them appropriately to business leaders for sustainable resolution
• Streamline Disciplinary and Termination Processes: Ensure accurate execution and documentation of disciplinary actions and terminations to minimize labor disputes
• Lead Investigations and Employee Relations processes: Conduct impartial investigations into grievances and serve as a dedicated Employee Relations partner, identifying trends and insights to inform procedural improvements
• Drive Performance and Policy Enhancements through Analytics: Analyze performance management data and past misconduct cases to develop recommendations for capability building, policy revisions, training enhancements, and more effective management practices
• Optimize Performance Management and Offboarding: Spearhead improvements in performance management systems and refine offboarding processes, incorporating data from different sources to enhance employee experiences
  
  

What you’ll need to succeed:

• Bachelor’s Degree in Human Resources, Law, or a related field is required
• A minimum of 7 to 10 years in Employee Relations or HR Business Partnering roles, with a proven track record of handling complex employee relations issues
• Extensive knowledge of employment laws and regulations in the relevant region, with the ability to interpret and apply them in various scenarios
• Hands-on experience managing and executing restructuring/change management projects
• Strong analytical and critical thinking skills
• Excellent interpersonal and communication skills to build and maintain relationships with key stakeholders
• Ability to cope well with ambiguity and change
• High level of discretion, confidentiality, and ethical standards in handling sensitive information and situations
• Sound judgment and the ability to make well-informed decisions, balancing legal compliance with business needs
• Proficiency in using data and analytics to inform decision-making processes and improve employee relations strategies
• Fluency in written and spoken English, with strong communication skills to effectively convey complex information
• Demonstrated leadership qualities and a desire to take on managerial responsibilities in the future
  
  

It’s great if you have:

• Curiosity, ready to challenge current practices and perspectives
• Great attention to detail
• Great sense of ownership and reliability
• Multicultural or International Experience
• Humility, flexibility, good interpersonal skills
  
  

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Equal Opportunity Employer

At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.

We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy .

To all recruitment agencies: Agoda does not accept third party resumes. Please do not send resumes to our jobs alias, Agoda employees or any other organization location. Agoda is not responsible for any fees related to unsolicited resumes.