Service Engineer - Makassar Region

Gressler Indonesia is a leading provider of coding & marking solutions for various industries. With a commitment to delivering world-class services, we are looking for a Service Engineer to join our team in the Makassar Area.

Job Responsibilities

1. Client Servicing

• Visit customers based on agreed schedules or upon request (minimum 2x per month per client).
• Ensure the proper operation of coding machines and meet customer expectations.
• Perform scheduled maintenance as per manufacturer recommendations.
• Order, deliver, and install spare parts to maintain machine operations.
• Be available for emergency customer service 24/7 on a rotating schedule set by the service manager.

2. Internal Reporting

• Maintain internal reporting as required by the area supervisor.
• Provide professional verbal and written correspondence to clients and business colleagues using MS Word, Excel, and Outlook.

3. Health & Safety Compliance

• Comply with all safety procedures and directions, ensuring zero incidents due to negligence.
• Adhere to documented Quality Management System (QMS) standards for all activities.

Mandatory Requirements

• Diploma (D3) in Mechanical or Electrical Engineering.
• Maximum age 35 years.
• Possess a valid SIM C (motorcycle license) and be willing to travel within Makassar and surrounding areas.
• At least 2 years of experience in servicing coding & marking machines (CIJ, TIJ, TTO, Laser Printer).
• Proficient in diagnosing and resolving technical issues independently.

Preferred Qualifications

• Strong communication skills and a customer-oriented mindset.
• Ability to work in a team and under pressure.
• Based in Makassar or nearby areas.