Service Operations Manager

Job Title
Service Operations Manager

Job Description

Job Summary:
The Services Operations Manager will manage integral Service optimization to improve customer service level.

Your role:

• Ability to manage a team of direct labor and exempt employees in a single department.
• Typically, still leading a single team with additional size and scale with strong technical expertise.
• Ability to manage team conflicts and also to build strong working relationships with adjacent departments.
• Receives management escalations to address customer concerns (nontechnical or clinical) on case level.
• Creates on demand account escalations in order to manage a customer holistically for 1 or more escalated cases and maintains an account temperature setting as long as account remains escalated.
• Interacts with the Sales Rep or Customer Success Manager per account, to enhance collaboration on management and account escalations.
• To be based in several big cities across Indonesia.
  
  

You're the right fit if:

• Bachelor’s degree in technical field or business preferred.
• May hold certifications or relevant technical credentials.
• Minimum 8-year management experience in related industry or functional domain.
• Excellent communication skills both in Bahasa Indonesia & English and communication skills for managing relations with operational representatives of customers.
  
  

How We Work Together

We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week.

Onsite roles require full-time presence in the company’s facilities.

Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations. .

About Philips

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.

• Learn more about our business.
• Discover our rich and exciting history.
• Learn more about our purpose.
  
  

If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here.