Service Supervisor

Company Description

PT Coates Indonesia is a leading industrial equipment rental and services company with a strong presence in the Indonesian market for over 30 years. The company is composed of two main entities: PT Coates Hire Indonesia (CHI) and PT Coates Services Indonesia (CSI).

On April 2, 2024, PT Coates Indonesia was officially acquired by Mitsubishi Corporation from its former shareholder, Coates Australia. This strategic acquisition signifies a major new chapter for the company, integrating it into the global business network of Mitsubishi, with Mitsubishi Corporation now handling the company's share. This move strengthens PT Coates Indonesia's market position, providing access to extensive global expertise and resources. Kawan Lama Group is also a minority shareholder.

Role Description

• Roster Management: Oversee and manage the scheduling and deployment of field technicians to ensure optimal coverage and efficiency.

• On-Site Coordination: Act as the primary point of contact for field technicians, addressing any issues that arise on site in collaboration with the Branch Manager.

• Preventive Maintenance: Ensure that preventive maintenance is conducted on schedule, as directed by the maintenance planner, to optimize equipment performance and reliability.

• Resource Preparation: Assess and prepare manpower needs for workshop operations based on workload and project requirements.

• Operational Oversight: Monitor asset operations to prevent misapplication and operational abuse, ensuring compliance with company standards.

• Inspection Coordination: Organize delivery of equipment to the workshop for repairs and oversee off-hire inspections.

• Reporting: Provide detailed reports on service activities, machine availability, and breakdowns.

• Team Leadership: Supervise a team, fostering collaboration between the workshop and branch operations

Qualifications

• Bachelor's degree in Engineering, Electrical, Mechanical, or a related field.

• Minimum 5 years experience in service management or field operations, preferably in the equipment rental or heavy machinery sector.

• Strong leadership and organizational skills with experience in team management.

• Excellent problem-solving abilities and the capacity to manage on-site challenges effectively.

• Strong communication skills, both verbal and written.

• Proficiency in using software/application/Excel for scheduling, reporting, and forecasting.

• Proficient in MS Office applications.

• Fluent in English, both written and verbal is a plus.

• Residence and or Willing to be based in Palembang.