Service Support Administrator

Offer ID: 75830

Job: Support Functions / Admin Support

Contract type: Service Support Administrator

Schedule: Full-Time

Country: Australia

Looking for a full-time Administration role? Join Our Team at Equans ANZ – A proud world leader in technical services.

Equans, a leading provider of technical services across Australia & New Zealand, and globally, is on the lookout for a dynamic and experienced Administrator to join our Mechanical and Fire Protection Services team at our Hallam office.

It is preferable that you have exposure to multi-service, facilities management and/or a maintenance business.

You will have strong communications skills, sound experience scheduling technicians, using Microsoft Excel, Word and exposure to ERP/Scheduling tools, along with the ability to learn quickly, multi-task, thrive in a fast paced environment and be customer centric.

Previous administration experience working in the Mechanical and Fire Protection industry is also highly desirable but not essential.

About Us

Equans Australia and New Zealand delivers integrated, multi-disciplinary technical solutions and facility management services with the aim to provide superior value to all stakeholders using a using an integrated facilities and project management approach. Find out more about Equans ANZ by visiting equans.com.au.

What You Will Be Doing

• Service Administration duties such as:
• Processing purchase orders
• Ordering and allocating materials
• Managing technician scheduling
• Liaising with suppliers, subcontractors, customers, and technicians.
• Updating calendars and jobs within the ERP and scheduling tool.
• Answering phones and providing exceptional customer service.
• Providing administrative support to the Operations Manager.
• Maintaining customer service documentation and ESM compliance.
• Prioritizing service calls (Triage) based on criticality.
• Managing Work In Progress and Open job reports.
• Following up on any outstanding work.
• Planning, Allocating work and scheduling technicians efficiently.
• Working within customer portals to manage workflow.
• Producing, analysing and actioning job and financial reports.
  

What We Offer

Lifestyle & Wellbeing

• Life Insurance for employees with TAL Life Limited.
• Employee Assistance Program.
• Novated Leasing.
• Collaborative and inclusive work culture.
  
  

Employee Discounts

• Medibank Private Health Insurance.
• JB HiFi.
• Virgin Australia.
  
  

Learning & Development and Recognition

• Online Learning with 'My Hub'.
• Strong and supportive leadership.
• Opportunities for continuous improvement.
• Recognition of Service Awards.
• Employee Referral Bonus.
  
  

Leave Options

• Purchased Leave.
• Additional Paid Parental Leave
• Study leave.
• Volunteer leave.
  
  

What You Need

• The ability and willingness to learn quickly and master new skills and systems.
• A motivated, confident and initiative-taking temperament.
• Ability to communicate with clients, colleagues, and technicians in a clear and confident manner.
• Problem-solving skills that help identify issues and develop solutions.
• Adaptability – being flexible and open to change in a dynamic business environment.
• Intermediate to advanced computer & MS Office skills including Excel
• The ability to analyse information and make informed decisions, including maintenance job data to create efficient job run schedules.
• Teamwork – collaborating effectively with others to achieve common goals.
  
  

Next Steps

If you are interested in this role, please apply with an up-to-date resume.

Please note that we can only accept applications from those with full, unrestricted working rights in Australia.

Equans is an EEO employer, where all applicants are treated with fairness and respect and have equal access to the opportunities available.