Shopee Live QA (Solo, Contract based)

Shopee


Tanggal: 1 minggu yang lalu
Kota: Surakarta, Central Java
Jenis kontrak: Kontraktor
Job Description

  • Provide & calibrate agent quality assessment based on weekly sampling and in accordance with SOP
  • Responsible for preparing agent performance reports on weekly basis
  • Conduct performance coaching and mentoring for agents
  • Validate the delivery of information / SOP's carried out by TL's and Trainers to agents.
  • Responsible for the creation of morning briefing material as one of the process of improving agents' quality

Requirements

  • Experienced in Quality Assurance/Quality Control is a plus, fresh graduates are welcome
  • Attention to detail, problem-solving, analysis, insight, and creative
  • Able to work in a team, good skills in communication
  • Familiar with Excel (minimum basic Excel)
  • Familiar or active with Live Stream
  • Fluent in English is a plus

Cara melamar

Untuk melamar pekerjaan ini, Anda perlu otorisasi di situs web kami. Jika Anda belum memiliki akun, silakan daftar.

Posting CV

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