Software Engineer [Global Support]

Nice to Meet You! We are Dropsuite!

We are looking for Software Engineers specialized in Ruby to work on the Dropsuite data backup and recovery product.

You will be a part of a global team of product engineers delivering engineering support. The role is focused on driving tier-3 support escalated by our Support team working in USA-friendly hours. You will work very closely with many of our amazing Software Engineers and Leads to deliver quality product features, provide fixes and support improvements to the in-market product.

Work Arrangement

• Full-time position
• Hybrid work model (2 days per week in the office on a need-basis)
• Monday to Friday, 5-day work week (evening and night shift; USA work hours)
• Shift hours are [4pm WIB to 1am WIB]* AND/OR [10pm WIB to 7am WIB]*
• Flexible shift options available, allowing choice of preferred working hours from above*
• Eligible to reside and work in Bandung (Indonesian citizenship only)

*Subject to changes in future based on business needs

Key Accountabilities

• Developing and testing software on Ruby
• Work in late evening and night shifts on engineering escalations
• Write efficient, bug-free, robust and testable code that performs efficiently in production
• Work on the Website Backup product and play a key role in the maintenance of the product
• Troubleshoot and resolve issues in an evolving code base
• Work with a scrum team and participate in scrum ceremonies.
• Share status updates with accuracy
• Delivering high impact solutions with a high degree of independence. Self-driven and capable of resolving issues independently
• Research new areas and documented it in clear and detailed manner
• Create detailed technical design documentations.

Qualifications and Competencies

• About 2 to 5 years of experience in Software Development
• Experience with Ruby
• Bachelor’s degree or equivalent in Computer Science or a related field
• Knowledge of Operating systems like Linux and Windows
• Knowledge of Relational Databases, SQL and Cloud
• Good interpersonal skills, oral and written skills, with the ability to present ideas
• Able to express and explain new initiatives along with status updates
• Values that are aligned with us being a team of experts, problem solvers and collaborators, who are highly customer focused, dependable and trustworthy
• Scripting skills, Python and bash will be a plus
• Working experience with Global teams outside Indonesia will be a huge plus
• High Adaptability with rapid changes

Why Join Us

Dropsuite (listed DSE:ASX) safeguards business information. We are a global, fast-growing, partner-centric company building secure, scalable, and highly usable cloud backup technologies for businesses. Our mission is to help business stay in business. Dropsuite performs billions of backups per day for organizations in more than 100 countries around the globe.

Dropsuite is known for its team of ‘hungry owners.’ We are hungry to win and tenacious, but at the same time we all are owners: we do not cut corners and always seek to do the right thing. We are experts in what we do, are highly customer focused and we love solving problems. We play as a team, where respect is one of our key values and we see helping others as a priority.

Rewards That Go Beyond

• Competitive compensation
• Additional Benefits for Non-Standard Hours (due to the requirement for USA-friendly hours, we offer additional benefits to recognise your commitment to supporting our global team)
• Health insurance for you and your dependents
• Social Security (BPJS Ketenagakerjaan)
• Hybrid work model
• 12 Days of Annual Leave
• Entitled to Indonesia Public Holidays
• Other leave benefits, such as Wedding leave
• Growth opportunities
• Work in a global company with meaningful work, highly skilled colleagues and an amazing culture

Diversity and Inclusion Statement

Dropsuite is an Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.

Please note that only applicants residing and eligible to work in Bandung Indonesia will be considered and only shortlisted candidates will be contacted.

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